$200K — $250K *
Today, there’s more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security.
Since 2012, we have built the market-leading cloud security company and an award-winning culture powered by hundreds of employees spread across offices in Santa Clara, San Francisco, Seattle, Bangalore, London, Melbourne, and Tokyo. Our core values are openness, honesty, and transparency, and we purposely developed our open desk layouts and large meeting spaces to support and promote partnerships, collaboration, and teamwork. From catered lunches and office celebrations to employee recognition events and social professional groups such as the Awesome Women of Netskope (AWON), we strive to keep work fun, supportive and interactive.
We are looking for a Sr. Manager of Technical Customer Success supporting our growing Customer Success team. This role is a leadership position and one that is a vital part of the sales organization. This role leads the strategy and execution for our customer success team to ensure the successful adoption, maturity, and growth of our customers, across Netskope’s customer base. This role focuses on driving success across all of our Customer Segments. The focus of this role is to recruit, grow, mentor and be a coach/ strategic planner for a team of senior customer success managers (CSMs) and includes responsibilities for Customer Success activities (e.g., onboarding, support, services, adoption, advocacy, retention, etc.) and outcomes (e.g., renewals, up-sell, etc.).
You will understand the customer success managers’ roles, processes, and paths to success and help define this within the broader sales organization. You will also work with our strategic customers to understand their business objectives and act as their trusted consultant and advisor in their use of Netskope, ensuring they are realizing business value from the ongoing use of our solution. At a team level, you will gather customer feedback and requests while working with internal teams to help align customer adoption with our product and roadmap. You will ensure your team successfully drives forward Netskope’s key performance metrics. You will also meet and engage with our customers and establish relationships with key executives within our customer base. Additionally, you will work effectively and collaboratively with other managers and leaders across the broader sales and Netskope organization to drive success for both customers and Netskope.
WHAT YOU WILL DO
WHAT YOU OFFER
Valid through: 11/9/2020
$150K — $200K
13 days ago