Director Surgery Center at Hoag Memorial Hospital Presbyterian in Irvine, CA

Primary Duties and Responsibilities

Provide leadership, operational and fiscal management for ambulatory surgery center. Oversee the provision of services from vendor contracts. Maintain positive staff and physician relations in order to achieve results. Maintain high customer satisfaction. Assure compliance with State and Federal regulatory and legal entities related to the ASC industry. Prepare and present to the Governing Board and acting Director of Nursing for the center, if RN licensed.

Job Knowledge, Skills, and Competencies

Change Management – Adapts to changes in the environment on a personal and workload basis. Facilitates constructive and positive change in a team, unit, or other work group, including in areas of innovation and new processes, technology and strategy.

Conflict Resolution - Manages conflict, disagreement and discord among and between staff and work units, while recognizing and addressing sensitivities and stakeholder needs.

Decision Making - Knows when and what decisions should be made in a fast-paced, rapidly changing environment, and is able to act upon and put those decisions in place.

Diversity – Demonstrates ability to work with a diverse group of people in a manner that enables them to reach their full potential, in pursuit of organizational objectives.

Technology & Equipment Skills – Maintains knowledge of technology, tools, equipment and other devices in work area. Demonstrates competence in technology skills required for the role, as well as ability to learn and master new skills. For clinical position this includes equipment and devices pertinent to treatment, procedures and practice.

Interpersonal Skills - Listens to and understands what others are saying. Establishes effective working relationships with others, contributing to a climate of mutual respect and cooperation. Uses language to the situation. Demonstrates sensitivity and tact, understanding own effect on the motivation, attitudes and actions of others. Makes favorable first impressions.

Job Knowledge – Demonstrates full knowledge and understanding of concepts and procedures needed to be successful in the role, including knowledge of applicable department, organization and external rules and regulations impacting day to day processes. For clinical positions, this includes clinical procedures required by department and unit, as demonstrated by unit-based competency testing.

Operational Management – Effectively manages people, resources, deliverables, budgets, general administration and other components of day-to-day management of functional unit or department.

Oral/Written Communication - Ability to speak and write effectively, demonstrates fundamental command of language, communicates well using all mediums.

Travel – Position may require local travel between various Organization locations.

Organization Behavioral Competencies

TRUST & ACCOUNTABILITY

Demonstrates honest and ethical behavior. Takes responsibility for both words and actions. Acts with integrity. Maintains patient confidentiality.

BUSINESS ACUMEN

Uses resources, equipment and finances appropriately. Demonstrates the functional and technical skills to do the job effectively. Willing and actively shares his/her knowledge with others. Accepts changes and adapts to new situations and responsibilities.

CUSTOMER SATISFACTION

Delivers superior customer service consistent with the Hoag Experience. Displays a professional image. Demonstrates tact, diplomacy and understanding when dealing with difficult situations. Listens and asks questions to understand patient and customer needs. Builds relationships with internal customers and employees. Admits mistakes and takes service recovery to steps to ensure any issues or problems are quickly addressed. Ensures that all information and services provided are safe, accurate, and available in a timely manner and meet regulatory requirements.

INNOVATION

Brings forth creative ideas (one’s own or others) to address patient, physician, customer, and community needs. Looks for creative or new ways to improve efficiencies and reduce costs. Adopts new processes, techniques and methods. Stays current with technologies and advances in his/her area, department and/or field.

INSPIRING LEADER & COACH

Fosters energy, enthusiasm, commitment, and an environment where people want to excel. Demonstrates respect for diversity in people, ideas, and backgrounds. Aligns actions with Hoag’s Mission, Vision, and Values. Maintains positive relationships with Hoag’s physician partners and practices mutual respect between hospital staff and our physician partners. Provides feedback in a way that facilitates improvement and growth. Delegates responsibilities to build team capability and manage workload. Is someone people like working WITH and FOR.

TALENT DEVELOPMENT

Selects and grows talented individuals. Empowers others with the authority they need to be successful. Identifies and supports developmental initiatives and opportunities. Takes time to mentor and support direct reports. Recognizes and rewards people for excellent performance.

STRATEGIC AGILITY

Anticipates future trends and consequences. Provides clear direction to his/her team. Works through formal and informal channels to get things done. Accurately anticipates and addresses both potential threats and potential opportunities that may impact the department/function's success. Accepts change and adapts to new situations and responsibilities.

Education and Experience

Required:

Experience in all phases of peri operative nursing – [Pre-op, OR, PACU]

At least 2 years’ experience supervising teams

Preferred:

Graduate of an accredited school of nursing, BSN or Associates degree with a minimum of 5 years’ experience in peri operative nursing, at least 2 of those years in ambulatory surgery center

At least 2 years’ experience as an ASC Director or Manager

Licenses Required:

N/A

Licenses Preferred:

RN licensed in the State of CA

Certifications Required:

BLS certification

Certifications Preferred:

CNOR certification, CASC – or completed within 24 months of hire