Director, Support Services in Akron, OH

$200K - $250K(Ladders Estimates)

Akron Children''s Hospital   •  

Akron, OH 44301

Industry: Hospitals & Medical Centers


8 - 10 years

Posted 48 days ago

We are leading the way to healthier futures for children and communities through expert medical care, research, and prevention and wellness programs. As a teaching affiliate of Northeast Ohio Medical University and other universities, we train new generations of pediatricians, specialists, nurses and pharmacists every year.


  1. To treat every child as we would our own
  2. To treat others as they would like to be treated
  3. To turn no child away for any reason

We are seeking people who are committed to fostering a diverse environment in which patients, family and staff from a variety of backgrounds, cultures, and personal experiences are welcomed, included and can thrive.

Shift Information: Day Job

Position Summary:

The Director Support Services plans, organizes, directs and controls operations essential to goal achievement for multiple cost centers in Food Service and Nutrition and Environmental Services, and Linen across the organization.

Duties and Responsibilities:

  • Supervises employees, provides direction, coaches, trains and develops, and manages performance to company goals and expectations.
  • Adds value as a key member of management; understands the business, financials, industry, customers and strategy.
  • Prepares, manages, and adheres to department budget to maintain expenditure controls.
  • Ensures all regulatory compliance; maintains infection control standards and sanitation standards for staff, production, and environment.
  • Maintains involvement in professional organizations to keep current in trends, practices and technologies.
  • Ensures safe handling of food to meet Health Department and TJC standards.
  • Maintains quality assurance and performance improvement. Coordinates QAPI activities.
  • Ensures department equipment is adequate.
  • Works with Nutrition manager for hospital diets and menus.
  • Negotiates vendor contracts and maintains relationships.
  • Maintains policies and procedures in accordance with administrative directives and professional standards.
  • Promotes customer service and patient satisfaction.
  • Honoring cultural diversity regarding provision of food selections, holiday decorations, and other traditions.
  • Human Resources Management: Demonstrates the skills associated with efficient management of human resources.
  • General Management Responsibilities: Carries out the leadership and administrative responsibilities of management in an accurate, timely and results oriented manner.
  • Other duties as required.


Technical Expertise

  • 7+ years of experience in food service management is required.
  • Knowledge of food service and environmental service regulatory compliance requirements is required.
  • Experience in healthcare is preferred.
  • Excellent communication skills, both orally and written.
  • Ability to work effectively with individuals at all levels of the organization.
  • Knowledge of principles and practices of Lean in a healthcare environment is preferred.
  • Proficiency in MS Office [Outlook, Excel, Word] or similar software is required.
  • Knowledge of Cbord software is preferred.

Education and Experience

Education: Master's degree in Business Administration, Healthcare Administration, or related field is required.

Registered dietitian (RD) is preferred.

Certification: Serv Safe certification is preferred.

Working Conditions

  • While performing the duties of this job, the employee is regularly required to lift, walk, stand, sit, bend, reach with hands and arms, climb, push/pull, use hands, and see, hear and speak.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • The noise level in the work environment is usually quiet to moderate.
  • This position is performed in multiple settings, five days a week with typical work hours being 8.00 am through 5.00 pm. A few weekends required.

Valid Through: 2019-10-21