Director, Student Success & Retention

York University   •  

Toronto, ON

Industry: Education


5 - 7 years

Posted 50 days ago

The Faculty of Liberal Arts and Professional Studies (LA&PS) is the largest Faculty at York University currently with over 22,000 undergraduate and graduate students, and almost 100 programs delivered through 25 departments/schools/colleges. York University is known for championing new ways of thinking that drive excellence in promoting and enhancing student success. Through innovative course design, diverse experiential education and learning opportunities, and a supportive community environment, our students receive the education they need to create big ideas that make an impact on the world.

With an energetic and innovative student-focused approach, the Director, Student Success & Retention, LA&PS is accountable for developing and implementing a vision and strategic plan to strengthen student retention within the Faculty. Working closely with the Executive Director, Strategy & Administration and the Associate Dean, Students, the Director leads and bolsters their team to deliver excellence in supporting and championing students and their success. With an emphasis on student development, academic and personal success, engagement, and transition programs and services, the Director will oversee the enhancement and creation of robust student programming and services within LA&PS, including engaging faculty member colleagues to ensure alignment with LA&PS’ academic priorities and programs, and fostering collaborative partnerships with central departments to maximize support for students.

This dynamic leader will champion the development and promotion of a strong, cohesive and effective community of student development practitioners across LA&PS. With an emphasis on student success, retention and strategic enrolment management, the Director uses institutional and sector data and metrics and Faculty and University strategic priorities to inform and guide their work and that of their team. The Director will oversee the development of new services and programing, and the assessment and enhancement of existing programming, through an evidence based and theoretically informed method of practice. In addition, the Director is a conduit on behalf of LA&PS for campus partnership in order to leverage expertise and resources, and to ensure seamless delivery of student success and engagement programs and ultimately to foster retention.

A graduate degree in a related field (i.e. education and/or psychology) is required, plus specialized training in student development, retention, strategic enrolment management, project management and change management is strongly preferred.

5 years of managerial experience in a post-secondary student affairs environment, with a focus on student success and retention programming and strategy development and implementation and managing staff within a large portfolio in a complex unionized environment. In addition, practical and theoretical experience in social justice, equity, diversity and inclusion, and program design, implementation and evaluation in a post-secondary student affairs context is required.

Proven success in leading and championing student-focused change and innovation within a complex environment; ability to build rapport and credibility with university administrators, colleagues and internal and external community partners; demonstrated exceptional verbal and written communication skills, with the ability to effectively communicate to diverse populations in a collaborative and collegial manner; comprehensive understanding of university/public sector governance and culture; appreciation of academic values and thorough understanding of the principles of retention and student and community development; strategic planning skills with the ability to develop and communicate a clear, compelling vision, and operationalize and execute plans; proven ability to handle sensitive issues and difficult situations in a calm, tactful and confidential manner; proven ability to develop and lead programming and support sensitive issues from an anti-oppressive framework; excellent analytical and interpretive skills for identifying and presenting key trends and findings; demonstrated strong leadership, coaching and team building skills in order to foster, motivate and support an environment of high performance, inclusion, trust and collaboration; proven financial management skills; excellent facilitation and presentation skills; creative, flexible, adaptable and detail oriented with excellent organizational, planning and project management skills; commitment to excellence, with demonstrated professionalism, integrity, good judgment and ability to improve processes; and solutions-focused problem solving skills. Proficient with MS Office 365 (i.e. Outlook, Word, Excel and PowerPoint), social media platforms, Student Information System (SIS) and Client Relationship Management (CRM) system.

Recruitment Checks:
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

Posting Number: CPM-11627