The Senior Social Services Director is a dual role - Social Services Director within a facility and lead Social Services expert and resource in a designated geography for social work practice.
Reporting to the Administrator at assigned facility for center functions and Division Social Services Specialist for direction regarding other functions and responsibilities, this position is responsible for support and evaluation of social work practice initiatives.
The Senior Social Services Director works collaboratively with the Division Social Service Specialist to ensure that Social Services delivery is consistent and in compliance with federal, state, and local guidelines, regulations, Genesis Policies - Procedures, and standards of care for specialty practice (Reference: Social Services Job Description Addendum Specialty Practice).
Within assigned center, the Senior Social Services Director is responsible for planning, developing, organizing, evaluating, and directing the overall operation of the Social Services department in accordance with the National Association of Social Workers (NASW) Code of Ethics and maintaining compliance with regulations. The Senior Social Services Director is a member of the interdisciplinary and management team of the nursing center. The Senior Social Services Director is responsible for fostering a climate, policies, and routines that enable residents to maximize their individuality, independence, and dignity. This climate shall provide patients/residents with the highest practical level of physical, mental, and psychosocial well- being and quality of life.
The Senior Social Services Director may perform responsibilities across multiple centers.
Develops and maintains a good working rapport with intradepartmental personnel within the center and with staff at other facilities, regional support staff, and meets with administration, medical, nursing, and other related departments for collaboration and planning
1. Works in partnership with Division Social Services Specialist and facility leadership to interview, select, provide orientation, and ongoing education.
2. Identifies and communicates needs and practice issues to Division Social Services Specialist.
3. Works in partnership with Division Social Services Specialist to facilitate regularly scheduled communication, networking, and educational meetings with Social Services staff.
4. Coordinates and delivers Social Services staff orientation.
5. Services as expert for state specific requirements related to Advance Directives, PASRR, Guardianship, etc.
6. Mentors and serves as a resource for Social Services staff. Assists as needed with the interpretation of social work issues to clinical staff. Is available to center and regional staff for case consultation.
7. Collaborates with Division Social Services Specialist and Regulatory Compliance Team to support the Quality Review Process.
8. Assists in survey crisis management and plan of correction development as needed.
9. Provides guidance for the development and maintenance of community based resources.
10. Evaluates Quality Indicators/Quality Measures related to Social Services performance.
11. Serves on committees as requested.
12. Maintains professional networking relationships in the community (i.e. Ombudsman and other social services organizations).
13. Encouraged to serve as a Field Instructor for local colleges/universities accredited by Council on Social Work in supervision of students.
Center Responsibilities/Accountabilities: Administrative
1. Plans, organizes, implements, evaluates, and directs a comprehensive Social Services program.
2. Recruits, interviews, select, supervise, and evaluate all Social Services staff.
3. Coordinates and implements Social Services Orientation for new Social Services staff.
4. Assists in determining departmental staffing and budgetary needs.
5. Communicates to the Administrator equipment and supply needs of the Social Services department.
6. Reviews departmental policies and procedures as part of the facility's interdisciplinary team to assure compliance with federal and state regulations.
7. Participates in Quality Assurance - Performance Improvement interdisciplinary meetings.
8. Ensures all government, organizational, and state specific requirements for Social Services documentation are met by all staff members.
9. Provides oral and written reports/recommendations to the Administrator concerning the operation of the Social Services department.
10. Prepares Social Services department for annual state survey.
11. Serves as active contributor in designated center meetings (Morning Meeting, Utilization Management, Customer at Risk, etc.) and regional meetings as assigned.
1. Works with Social Services staff, interdisciplinary team, and administration to promote and protect resident rights and the psychosocial well being of all
patients/residents. Prevents and addresses patient/resident abuse as mandated by law and professional licensure.
2. Identifies and monitors community changes and opportunities such as legislation, regulations, and programs that impact nursing home patients/residents.
3. Works with patients/residents, families, and significant others to provide support and information for taking a more proactive role in self advocacy to improve the quality of life/care for individual patients/residents.
4. Responds to issues identified by patients/residents and families to determine satisfaction with services.
1. Assures that a Psychosocial Assessment is completed for each patient/resident that identifies social, emotional, psychological needs and strengths. Assesses each patient/resident for discharge.
2. Completes or ensures that patient, family, and staff interviews are conducted for completion of relevant MDS sections (i.e. cognitive; mood, behavior, patient goal setting) and Care Area Assessments are completed in accordance with regulation.
3. Assures and participates in the development of a written, interdisciplinary plan of care for each patient/resident that identifies the psychosocial needs/issues of the patient/resident, the goals to be achieved for those needs/issues, and the appropriate Social Services interventions.
4. Provides therapeutic interventions to assist patients/residents in coping with their transition and adjustment to a long-term care facility including the social, emotional, and psychological needs. Oversees this provision by all Social Services staff.
5. Ensures or provides groups for patients/residents and/or family members/significant others as appropriate to meet their needs.
6. Provides support and education to patient/resident and family members/significant others to assist in their understanding of placement and facility issues in addition to referring them to the appropriate Social Service agencies when the facility does not provide the needed services.
7. Facilitates patient/resident transfer throughout the center to ensure a seamless transition and patient/resident adjustment.
8. Serves as a mentor to Social Services staff and interdisciplinary team members to develop and provide clinical interventions to address catastrophic events that occur during the patient/resident stay in the facility.
9. Serves as a resource and participates as part of the interdisciplinary care team to develop and provide interventions to resolve behavior or mood problems.
10. Develops a system of collaboration with community based providers i.e. behavioral health and hospice providers.
11. Ensures health care decision making process is implemented and in compliance with Genesis policies and procedures and state regulations.
12. Serves as resource to patients/residents, families/significant others, and staff for conflict resolution as needed.
1. Ensures that patient/resident discharge goals are identified at admission and documented accordingly.
2. Works with patient/resident, family members/significant others, and interdisciplinary care team through care planning and utilization management throughout the course of the stay to identify strengths and needs to ensure an appropriate discharge plan is formulated.
3. As part of interdisciplinary care team, identifies discharge teaching needs.
4. Makes referrals as needed for post discharge care to appropriate agencies and suppliers.
5. Establishes relationships and maintains contact and referral flow with community based agencies/services for discharge planning.
6. Initiates and participates in completion of Discharge Transition Plan - Discharge Packet materials and orienting the patient/resident and family around the process.
7. May be involved in contacting patients/residents post discharge to ensure successful transition.
1. Educates staff regarding the role of Social Services in the facility and the psychosocial needs of the patients/residents and their families/significant others including the problems of aging and disability.
2. Participates in new employee orientation, including but not limited to educating staff regarding residents' rights and how to recognize and prevent abuse, neglect and mistreatment.
3. Educates patients/residents and families/significant others regarding their rights and responsibilities, health care decision making/advance directives, effective problem solving and the extent of community, health and social services that are available to them, including those necessary for effective discharge planning.
4. Attends and participates in continuing education and professional development programs.
5. May supervise Social Service students, trainees, or staff other than Social Services.
QualificationsSpecific Educational Requirements:1. Bachelor's degree in Social Work from an accredited school of Social Work required. Master's degreepreferred2. Must possess any certifications/licensures as required by State of employment to practice in long term care.3. Additional certification such as Geriatric Case Management, Hospice & Palliative Care, Gerontology, Clinical Social Work, Health Care, Nephrology, Mental Health, and/or Substance Abuse preferred.4. 3-5 years of supervised Social Service experience in a health care setting working directly with individuals preferred.5. Management/administrative/supervisory experiencepreferred.6. This position requires that the employee is able to read, write, speak and understand the spoken English language to ensure the safety and wellbeing of our patients and visitors at the work site when responding to their medical and physical needs.7. Must provide verification of TST (tuberculin skin test) as required by state law and in accordance with Company policy. TSTs will be administered at the work site if required.