This role ensures to accept complete responsibility of Technology Solution Management and DevOps.
The Director is responsible for the development of competitive and differentiating use cases for complex, multi-year opportunities which meet customer's requirements. Identifies and interpret customer requirements mainly for solution as well as services and identifies opportunities for solutions within customer/user base.
The Director is responsible for modernization, growth, and management of development operations process to support digital transformation and innovation. The leader is responsible for operationalizing Development Operations in multi-cloud setting with heavy emphasis on automation and data driven management.
Develops and manage direct relations with main stakeholders as well as subject matter experts. Analyzes data as well as interrupt data focused on enhancing service delivery and articulates the business value of our services and solutions to customers.
The Director works closely with business area(s), enterprise portfolio management, technology and other support areas to identify, define, and resourcing for adding new features to the solution. Develops and manages budget, attains approval, track, update and report to management. Prepares resource plan as well as allocate resources.
Head responsibility for complete team performance and ensures to define roles plus responsibilities throughout entire team member involved with project.
The overall is to expand excellence in development operations and quality to ensure world-class delivery of solutions.
STRATEGIC RELEVANCE -- SUMMARY
To advance its position as an innovator and leading health care system, Gundersen Health System (GHS) must continue to demonstrate superior outcomes, provide seamless delivery of care, and ensure competitive cost structures. It must also stay at the cutting edge of emerging technologies and new delivery models that will transform healthcare. The System must anticipate and respond effectively to evolving market and environmental trends, (e.g., shifts in payment models, value-based purchasing, transparency of outcomes and information technology) that will impact the delivery of health care services.
The Director is responsible for proactively anticipating the impact of these forces and trends and developing and managing the effective response from their AOR (area-of-responsibility). The Director collaborates with others to establish and achieve GHS’ strategic mission and goals: 1) demonstrate superior quality and safety through the eyes of patients and caregivers; 2) demonstrate superior service through the eyes of patients and colleagues; 3) attract, develop and retain a talented and engaged workforce; 4) demonstrate affordability of care; and 5) achieve programmatic growth. The Director serves as the direct link between System strategies and the management and staff of their AOR.
POSITION DUTIES AND RESPONSIBILITIES
The Director, in the context of the medical/administrative partnership, is specifically responsible for:
1.0 Organizational Strategy and Implementation -- Recognizing market trends, judging the impact on their AOR, contributing to responsive strategic plans, developing AOR operational plans, articulating these plans, and ensuring the understanding, alignment and commitment of all AOR staff.
2.0 Fiscal Management -- Effectively using established processes to ensure accountability for effective operations and resource management.
3.0 Human Resource Management -- Effectively using established processes to: select, align, develop, motivate, manage, and retain a team of highly skilled managers and staff.
4.0 Excellence in Service and Clinical Quality-- Achieving seamless delivery of quality patient care and safety, excellence in patient experience and customer service.
5.0 Organizational Leadership -- Providing leadership and accomplishing objectives by ensuring the integration of processes and initiatives while modeling collaboration
Organizational Strategy and Implementation
1.1 Collaborates with Vice Presidents and other Directors to study and understand external market financial, economic, and industry data, identifying market opportunities and threats.
1.2 Provides direction to AOR Managers and staff in the design and implementation of clinically and fiscally responsive program goals and objectives.
1.3 Ensures continuous improvement and evaluates and makes recommendations regarding changes required, taking into account trends in market demand, research, regulatory standards, and clinical practice.
1.4 Defines and establishes clear performance standards for their AOR, and monitors established management systems to ensure that continuous improvement forms the basis for all activities.
1.5 Collaborates with System leadership to ensure that resources are prioritized and in place (i.e., staff, facilities, equipment, supplies, technology, data, and processes, etc.) and properly utilized to achieve AOR objectives through the most effective and efficient operations.
1.6 Contributes to the development of and manages the implementation of processes to collect relevant clinical and financial indicator data which serves as a reliable proxy for clinical effectiveness, cost and quality.
1.7 In conjunction with AOR leadership, designs and implements improvement of AOR key processes and optimizes resources, leading to elimination of variability in cost and quality.
2.1 Develops and manages AOR to meet fiscal targets, ensuring the delivery of cost-effective quality services.
2.2 Participates in financial forecasting and planning along with other members of the AOR management team.
2.3 Develops and presents comprehensive analysis for financial and programmatic recommendations for AOR management.
2.4 Communicates the rationale for financial decisions ensuring a high level of understanding among AOR management, staff, and clinicians.
2.5 Evaluates AOR for potential cost-effective change and manages the implementation of approved changes.
2.6 Through the medical/administrative partnership, ensures AOR management, staff, and physician compliance with financial decisions.
2.7 Tracks and monitors trends in AOR clinical practices and intervenes, appropriately, as it impacts the delivery of cost-effective, quality services.
Human Resource Management
3.1 Provides vision and leadership to AOR management and staff in a collaborative environment that offers job satisfaction, performance recognition, and stimulates innovative thinking to accomplish objectives.
3.2 Ensures that AOR management, staff and clinicians understand their roles in accomplishing GHS, Team/Division, and AOR strategic objectives. Establishes expectations for high level of performance and holds individuals accountable for achieving them.
3.3 In collaboration with other AOR leadership and the Human Resources Department, ensures the efficacy of systems/processes to recruit, retain, and develop a high-performance team that meets patient, regulatory, and fiscal requirements for their AOR.
3.4 In conjunction with Team/Division and System leadership, ensures staff productivity by maximizing staffing efficiency and workflow patterns as well as monitoring and controlling turnover.
3.5 Structures the integration of progressive change and conflict management.
3.6 Creates a climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce.
Excellence in Service and Clinical Quality
4.1 Develops and implements service, quality and safety standards consistent with System policy for patient experience and internal and external customers in collaboration with Team/Division leadership.
4.2 Identifies and analyzes trends across services in customer satisfaction and patient experience, clinical quality outcomes, patient safety and cost using data systematically to develop solutions and guide change in AOR practices.
4.3 Models and ensures that AOR Managers and staff effectively uphold a customer service orientation to meet legitimate needs of patients and internal and external customers.
4.4 Ensures that confidentiality of patient, staff, and appropriate management data is maintained, and delivers immediate and certain consequences when confidentiality is compromised.
5.1 Promotes the organization to all constituencies by interpreting and communicating GHS’ mission and values, acting as a loyal, supportive, and informed spokesperson for AOR, Team/Division and the System.
5.2 Collaborates with other System leaders and professionals to identify, reduce, and eliminate barriers within the system which may negatively impact cost and quality of services.
5.3 In the spirit of collaboration, promotes the visibility of Team/Division leadership throughout the organization.
5.4 Provides the vision and manages a positive learning environment for students, interns, and residents working within their AOR, collaborating with academic programs, while ensuring patient safety.
5.5 Identifies areas for self-development and actively seeks opportunities and resources to meet developmental objectives.
The Director interacts primarily with the following external interfaces:
The Director interacts secondarily with the following external interfaces:
The Director interacts primarily with the following internal interfaces:
The Director interacts secondarily with the following internal interfaces:
DECISION MAKING AUTHORITY & RESPONSIBILITY
The Director has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System’s mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.
The Director has the authority to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of management, clinician, and policy issues within agreed upon organizational financial and regulatory limits. The Director makes recommendations for and oversees the enforcement of policy, as well as makes recommendations for changes to AOR leadership. The person in this position coaches, monitors, and documents management performance, makes recommendations for compensation strategy and promotion, and supports the physician recruitment process for their AOR. The Director represents Gundersen Health System and their Team/Division within the System and in the external community.
Education and Learning:
Bachelor’s degree in a relevant technical discipline
License and Certifications:
Age Specific Population:
Category 3 - Employees in this job title have no reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
Not substantially exposed to adverse environmental conditions (as in typical office work)
Physical Requirements/Demands of The Position:
Sitting Approximately 5.5 hours in a day
Static Standing Approximately 5.5 hours in a day Walking/Standing Approximately 5.5 hours in a day Stooping/Bending Approximately 3 hours total in a day Squatting Approximately 3 hours total in a day Kneeling/Half Kneel Approximately 3 hours total in a day
Climbing Stairs Approximately 30 minutes to 1.5 hours total in a day
Repetitive Actions – Pinch Forces Approximately 3 hours total in a day, 0-25lbs Repetitive Actions – Fine manipulation Approximately 5.5 hours in a day, 0-25lbs
Equal Opportunity Employer
Valid through: 11/29/2021