Director Site Optimization & Web Analytics

5 - 7 years experience  • 

Salary depends on experience
Posted on 03/21/18
Charlestown, MA
5 - 7 years experience
Salary depends on experience
Posted on 03/21/18

Responsibilities

  • Web and CX analytics
    • Develop and maintain ongoing reporting on all key site metrics across Shoes.comdigital properties
    • Synthesize complex web data, product and category performance and marketing channel data to form actionable insights to accelerate growth.
    • Analyze online behaviors through web analytics and CX survey tool data, and utilize this information and best practices to make recommendations for stakeholders to optimize the customer journey
    • Support the user experience and product management team with data and measurement related to site enhancements
  • Testing and Conversion Rate Optimization
    • Lead Site Optimization initiatives and evangelize “test and learn” mindset throughout Shoes.com
    • Develop, manage and deliver website testing strategy, execution and analysis to provide better usability and increase revenue per session
    • Communicate testing results, learnings and optimization plan to key stakeholders
    • Bring an understanding of the key roles and skills within a high-performing testing team to maximize communication, test velocity, and output at Shoes.com
    • Continuously improve the performance of key site tools, including onsite search, product recommendations and personalization
  • Tag management
    • Own the Tag Management strategy and execution, including proper data layer configuration and implementing 3rd party tags and pixels through a TMS tool.
    • Lead data layer updates and provide analytics requirements to Tech to support enhancements

 

About You

You welcome a challenge and are an entrepreneur that delivers.  You want to be a part of one of the fastest growing ecommerce companies around where the only constant is change and you have these main skills:

  • Action oriented, independent, self-starter comfortable working in an unstructured, fast paced environment
  • Flexible, collaborative approach to problem solving, in which creative and quick thinking can lead to a solution in hours rather than days
  • Adept in analyzing both quantitative and qualitative data and driving to action-oriented recommendations
  • Proven ability to manage multiple, time-sensitive projects and competing priorities simultaneously to drive projects to completion with minimum guidance and high attention to detail
  • Excellent organizational and written/verbal communication skills
  • Have a keen eye with superb attention to detail and excellent organizational skills.
  • Boast superb communication skills, verbal and written; and are effective and persuasive.
  • Work well across wide spectrum of tasks, from the strategic to the tactical.
  • Like to deliver results and make an impact on an organization.
  • Are an exceptional team builder and developer of direct, indirect, and non-reports.

 

Minimum Qualifications

  • Have 6-8years of experience in eCommerce, retail, consumer products, or a related field
  • Have demonstrated expertise in one or more of the following disciplines: Digital Analytics, Site Optimization, AB testing, User Research and also have had exposure to and are interested in growing in the others.
  • Have hands on experience in managing the testing process and tools such as Optimizely, Maxymiser, Adobe Test & Target, Monetate, etc.
  • Have hands-on experience with enterprise-level digital analytics tools including IBM coremetrics, Adobe Analytics (Omniture), or Google Analytics 360
  • Have hands-on experience with of Tag Management solutions such as Tealium, Adobe DTM, and Google Tag Manager (GTM)
  • Have an understanding of standard web technologies, such as HTML5, CSS, and Javascript.
  • Have a Bachelor’s degree in Business, Economics, Statistics, Technology or related field or equivalent working experience.
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