Director - Servicing Process Improvement

Stonegate Mortgage   •  

Farmers Branch, TX

Industry: Accounting, Finance & Insurance


Less than 5 years

Posted 58 days ago

This job is no longer available.

The Process Improvement Leader works closely with the Executive Team and Servicing Managing Directors to identify, research, and analyze potential areas of improvement; leads development, testing, and implementation, and measurement of innovative solutions that materially impact the organization’s performance; builds relationships across the enterprise and secures buy-in and adoption of change efforts

  • Identify opportunities for continuous improvements to ensure performance aligns with organizational expectations and regulatory requirements
  • Provide awareness of as well as solutions to complex business issues
  • Provide strategic guidance and recommendations to support the development and implementation of Process Improvement Initiatives
  • Drive a performance management culture by mobilizing and developing staff at all levels
  • Plan, allocate and manage financialbudgets by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses
  • Foster a values-based environment by modeling culture expectations
  • Oversee assigned staff, including hiring, training, evaluating, guiding, and correcting employee performance


  • Bachelor's Degree required in Finance, Business, or related field
  • Master’s degreepreferred in Finance, Business, or related field
  • 3+ years of responsible leadership experiences in management or supervisory positions
  • In-depth knowledge of and experience with process improvement and performance management methodologies (e.g. 6Sigma, Value Stream Mapping, Business Process Engineering)
  • Detail-oriented
  • Proficient in Microsoft Suite
  • Evidence of the ability to practice a high level of confidentiality
  • Excellent organizational management skills