Director, Sales Operations

Keurig Dr Pepper

$146K — $284K *


More than 4w ago


11 - 15 years of experience

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Job Description

Job Description

Job Overview

A successful candidate is results-oriented, strategic thinker, able to develop and deliver their agenda. This leader must have a diverse background in Operations, Warehouse Management, Logistics and Supply Chain and have excellent relationship management skills with a proven track record of results in Operational Excellence. Broad understanding of the various Direct-Store-Delivery routes to market and/or a B2C environment is critical to support the development of the KDP portfolio of brands with a laser-like focus on growth of our brands, business, and our people.

The Regional Operations Leader drives strategic analysis, execution, and organizational development to achieve financial and non-financial goals in addition to creating a lean mindset throughout the assigned region to improve safety, productivity and performance through standardization and process discipline. This leader must excel in strategic planning and execution on a regional level while achieving Business Unit goals as well as broader KDP priorities. This individual sets direction for the team and creates proactive solutions to achieve these goals. This role will lead the creation and delivery of the business unit's long-term agenda and short-term activity plan while minimizing costs through an effective operating strategy.

This individual consistently demonstrates KDP values and competencies, builds a high-trust and high-performing culture. Critical also to the success of this role is the partnership they must create with the broader organization. This role will work closely and cross-functionally with the Sales leadership team. The ability to influence senior leaders and cross-functional partners, such as Sales, Sales Effectiveness, Supply Chain, National Sales Teams, Finance, Marketing, and HR, is critical as this role will be driving both strategic and executional direction for the Region and Business Unit while being mindful of KDP wide enterprise priorities and goal.


Riverside (Base Location)

San Diego


Lead, coach and develop a team to deliver top-notch execution and achieve operational excellence

Lead teams in annual planning process in partnership and alignment with national Direct Store Delivery Sales and Operations leadership team, including development of SMART objectives, strategies, and sales plans.

Drive decision-making that will lead to enhancements and process improvements

Leverage consumer insights to develop programs that will increase conversion at the point of purchase and measure the effectiveness of account-specific programs.

Build a high-performing team and build bench strength for future leadership roles - ability to identify top talent, provide ongoing coaching/feedback, manage dynamic change, identify training needs to enhance skill sets, and conduct career path discussions and progression planning.

Identify and reinforce positive leadership behaviors to drive change and raise the bar on performance

Grow Employee Engagement & Inclusion

Work with location leadership teams to ensure proactive, consistent approach to driving engagement and inclusion to

Strategically partner with leadership team and recruiting to ensure the workforce represents our local communities

Encourage and support employees to engage in Employee Resource Groups

Set the strategic direction and vision for the regional operational excellence

Identify and drive cross-functional alignment between sales, operations, and supply chain

Provide leadership and management of AOP development and the planning process.

Partner with Network Optimization teams to ensure operational effectiveness for both warehouse operations and distribution routes.

Support all new business and acquisition efforts

Drive reduction in waste by ensuring assigned region meets or exceeds break/shrink/obsolescence goals on a cost per case basis.

Ensure labor costs in the warehouse and delivery operations of assigned region meet or beat plan on a cost per case basis by driving home Warehouse University principles, including the deployment of the Warehouse Self-Assessment tool.

Collaboration/Alignment with Key Stakeholders

Work in close partnership with region sales leader to design and execute on strategic plans, customer service and delivery optimization

Partner and effectively build relationships with Sales and Marketing leadership including Fountain Foodservice Sales, Warehouse Direct, Packaged Beverages Immediate Consumption, Cola/ISO Systems, Managed Services, Convenience, Brand Marketing, Category Management, Market Research and Finance.

Work closely with cross functional partners to identify potential business risks

Identify and drive cross-functional alignment behind priority channels and customers, including supply chain and demand planning

Continuous improvement, operational efficiencies, and effectiveness

Lead the Operations teams to ensure consistency of constant continuous improvement culture

Partner with Network Optimization teams to delivery continuous improvements

Lead and coach leaders and the frontline to increase productivity and efficiencies in day-to-day operations

Drive increase in First Pass Yield (FPY) and On Time and Accurate (OTA) score by addressing routing and delivery issues as well as ensuring pick accuracy exceeds 99.8% through full execution of Voice Pick standards and compliance to daily checklist and reduction of haulbacks

Keep our employees safe and healthy

Lead DOT compliance efforts for delivery organization

Partner with Employee Health & Safety teams to drive a culture focused on safety first both in our locations and when employees in the trade and on the road

Drive accident and injury reduction and vehicle accident reduction targets in assigned region.

Provide case management and follow up on all SAFE system cases and ensure that proper accident investigations, classifications, follow-ups and Root Cause Counter Measures are determined.

Lead and ensure regulatory compliance by conducting OSHA style audits and ensuring closure of any regulatory gaps to achieve 100% regulatory compliance.

The ideal candidate will possess a proven track record of improving safety results, successful continuous improvement initiatives and superior cost and management results. This candidate will have strong leadership and communication skills; excellent verbal and written skills along with experience presenting to regional leadership teams, local leadership teams, and front-line employees. Possess a background in the management of Warehouse, Inventory and Delivery. They will have knowledge of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) compliance. The candidate will have experience working with MHE, (material handling equipment) understand warehouse capacity requirements, building, loading, and delivery principals, FIFO and logistics principals.

Total Rewards

Pay Range: $146,700- $284,9700

Actual placement within the compensation range may vary depending on experience, skills, and other factors • Benefits, subject to elections and eligibility: Medical, Dental, Vision, Disability, Paid Time Off, 401k with company match, Tuition Reimbursement, and Mileage Reimbursement

Annual bonus based on performance and eligibility


10+ years of leadership experience in positions of increasing responsibility

Successful experience in working in Warehouse, Distribution, Supply Chain and/or Delivery Operations

Consumer Packaged Goods (CPG), B2C, Retail and Distribution experience a plus

Strong understanding of Department of Transportation (DOT), Federal, State and Environmental Health & Safety (EHS) and OSHA compliance

Experience with a frontline workforce in both union and non-union environments

Data Analytics & Strategic Insights

Leverages data, has a deep understanding of the customer/consumer and good judgment to develop a clear and coherent data driven strategy and insights

Leverage relevant external insights (industry, competitors, category, brand, channel, consumer, and account) to develop a strategic agenda that drives focus and results behind the KDP portfolio strategy

Project Management – executing a project from start to finish ability to communicate long-term vision and shorter-term opportunities through clear & simple messages

Judgment - Ability to proactively identify business opportunities and deliver innovative solutions to address business needs. Strong analytical rigor that drives results-orientation

Influence – ability to leverage internal and external relationships to drive strategic agenda, alignment, and capabilities development for team.

Ability to travel upto 30% within US

Company Overview

Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses, and distribution centers across North America.

Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.

Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled.

Keurig Dr Pepper is a beverage company that produces and markets non-alcoholic beverages. The company was formed in 2018 as a result of the merger between Keurig Green Mountain and Dr Pepper Snapple Group. Keurig Dr Pepper's portfolio includes more than 125 owned, licensed, and partner brands, including Keurig, Dr Pepper, Green Mountain Coffee Roasters, Canada Dry, Snapple, Bai, Mott's, and The Original Donut Shop. The company operates in four segments: Beverage Concentrates, Packaged Beverages, Latin America Beverages, and Coffee Systems. Keurig Dr Pepper is headquartered in Burlington, Massachusetts.
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