Director, Sales Operations

Align Technology   •  

Raleigh, NC

11 - 15 years

Posted 244 days ago

This job is no longer available.


This individual will lead the metrics development, analysis and reporting for the North American Sales organization.  He/She will also be the primary liaison with the Professional Marketing, Customer Advocacy, Treatment Planning, and other cross-functional partners.


  • Along with the VP, Commercial Operations, develop plans for sales representative deployment, activities, reporting requirements, quota allocations, and key metric development to ensure effectiveness.
  • Design and lead the long term vision for SFDC development to ensure we are leveraging SFDC to its maximum potential and ultimately driving efficiencies in the field.
  • Work very closely with internal and external sales team to understand the pain-points of the field and resolve via system/process efficiencies.
  • Design and recommend the Go-to-Market strategy for field sales in determining which customer segments, reach & frequency to maximize growth potential
  • Lead the Sales Operations organization in development of necessary IT requirements to support the NA Sales team, and work cross-functionally with the IT department to ensure SFDC and other system requirements are met.
  • Partner with Professional Marketing and Area Directors of Sales to ensure appropriate sales programs and necessary collateral are developed in a timely fashion.
  • Support NA Sales organization in working with Marketing NPD organization on product ideas, product development and commercialization strategies.
  • Lead cross functional projects targeted at optimizing business operations and sales effectiveness.
  • Working with Senior Sales Management, work cross-functionally with Sales Training to ensure NA Sales organization is supported appropriately for product launches, sales programs and general sales training.
  • Partnering with Senior Sales Management, FP&A and Sales HR Business Partner, lead the analysis and implementation of strategies needed during development process of NA Sales Compensation plan. 
  • Review the compensation plan throughout the year to monitor results and suggest improvements for the next year.
  • Working with FP&A, ensure Sales organization is paid accurately each quarter.
  • Provide goal setting leadership and supervision for the Sales Operations team to achieve their objectives.
  • In the event of distribution or outside partnership agreements, work with FP&A to provide timely analysis and reporting requirements.
  • Work closely with or lead strategic external relationships that support NA sales efforts.
  • Additional responsibilities and other duties may be assigned


  • Bachelor’s Degree or equivalent, MBA preferred
  • Minimum 12years sales operations experience
  • Experience with SFDC and designing go-to-market strategies with the field
  • Sales management and medical device experiencepreferred
  • Must possess demonstrated analytical skills and thrive in a detail-oriented environment
  • Demonstrated experience with both high level sales operations strategy and day to day detailed sales operations work
  • Must be able to develop and deliver effective presentations
  • Internal corporate, project management and execution and operational experiencepreferred


  • Domestic travel may vary around 10%.