Director, Sales Engineering & Solutions Architecture

BigCommerce   •  

Austin, TX

Industry: Software


11 - 15 years

Posted 302 days ago

This job is no longer available.

What you'll do

Lead and Manage

  • Lead and scale the team responsible for developing and delivering product demonstrations and technical pre-sales conversations
  • Leverage your deep industry and solution knowledge to both engage and educate our largest or most complex merchant prospects and inspire and level-up the overall capabilities of the Sales Engineering team
  • Collaborate with cross-functional teams to ensure solutions are implemented and supported in line with client expectations

Strategize and Innovate

  • Refine the pre-sales and solutions engineering processes including discovery, technical qualification, migration scoping, product demonstration creation and automation
  • Collaborate with sales leadership and marketing in the development of acquisition strategies for enterprise clients
  • Offer advice and support to requests for proposals (RFPs) for Sales and Strategic Business Development.
  • Provide input on product development or enhancements to existing products to product marketing based on customer and market insights and feedback
  • Partner with Marketing, advising and assisting with analyst relations and communications


  • Serve as an external spokesperson for the organization by hosting thought leadership events, workshops, industry events, and by presenting new products and helping prospects understand and use existing products

Who you are

  • Experienced
    • 10+ years experience as a technical leader or advisor, preferably in a sales engineering and/or solutions engineering capacity
    • 5+ years experience building and managing successful teams preferred
    • In depth knowledge of competitive offerings and partners, ideally including 7+ years experience in the SaaS eCommerce industry
    • Sound knowledge of Salesforce and a deep understanding of internet technologies (shopping carts, web hosting, email and online marketing tools).
    • B.S. Computer Science, Software Engineering, MIS or equivalent work experience. Advanced degrees desirable.
  • Achiever - Passionate about client service and satisfaction with a proven history of successfully, consistently achieving objectives
  • Visionary - Ability to Think Big, consult on advanced product features, and plan for the future with imagination and wisdom.
  • Coach - A high energy professional with a positive attitude and deep desire to develop people and grow their careers in a supportive, yet accountable, work environment.
  • Problem Solver - Ability to identify and creatively solve complex problems, including matters related to systems and sales processes.
  • Master Influencer - Excellent written/verbal communication, customer relationship skills, and presentation skills are critical.
  • Collaborative - Ability to forge strong bonds and work collaboratively with key external and internal partners such as Marketing, Business Development, Product, other Sales channels.
  • Efficient - Excellent organization and time management skills.
  • Ethical - You believe in our mission, share our values and understand that it’s not just about what you get done, but also how you do it.