Director, Sales and Service

Gate   •  

Los Angeles, CA

Industry: Financial Services


8 - 10 years

Posted 394 days ago

We are currently looking for a Director, Sales and Service to join our Commercial team based in Los Angeles, California. Reporting to the VP, Sales and Service, the Director, Sales and Service

responsible for developing and maintaining a good, professional, cross-functional relationship within Gate Gourmet operations and corporate counterparts.  The position establishes effective communication at all levels of customer and operational interaction.  Responsible for overall account maintenance, growth, profitability.


Main Duties and Responsibilities:

  • Establish and maintain communications with all levels of Airline Management, including Strategic Sourcing, Operations, Finance and On Board Service Groups which impact customer relationships

  • Identify existing or potential business opportunities.Advise and recommend to corporate management effective solutions.Develop proposals for new business opportunities

  • Manage a system for evaluation customer and system performance.Recommend corrective and remedial action to improve customer relationships

  • Insure Gate Gourmet and customer relationships and overall company objectives are being maintained and achieved

  • Consults with airline customers to identify business development opportunities that will be mutually beneficial

  • Provide technical assistance and guidance in culinary trends, airline processes, operational improvements leading to cost savings initiatives for both parties

  • Assist Vice President in coordinating and negotiating all pricing and contractual negotiations with the appropriate airline and corporate personnel

  • Maintains key performance indicators

  • Manage new station and new service start-ups as assigned

  • Plan and conduct marketing research and intelligence analysis to research current and future competitive trends in order to insure Gate Gourmet’s competitive edge

  • May be required to work on special assignments as directed Vice President, Sales & Service

  • Negotiate catering agreements with airline customers

  • Negotiate annual price increases

  • Assist corporate finance in maintaining timely payments from our airline customers





  • Bachelor’s Degree (required)
  • Master’s Degree (preferred)


Work Experience:

  • 7+ years progressive sales and service or business development experiencerequired

  • 5 years experience in airline catering or food service industry preferred


    Technical Skills: (Certification, Licenses and Registration)

  • Must be able to obtain AOA access

  • Must have a valid drivers license

  • Must have a valid passport


    Job Skills:

  • Proficient in all Microsoft Office Applications

  • Employee management and development


    Language / Communication Skills:

  • Proven presentation and communication skills (oral and written)