Director - RSC Stratford Funding

Scotiabank   •  

Stratford, ON

Industry: Financial Services


5 - 7 years

Posted 422 days ago

This job is no longer available.

The Director Funding is responsible for providing the strategic and tactical leadership to the Retail Services team to ensure all mortgage processing activities including the set-up, instructing solicitors, handling mortgage disbursement, and funding activities are provided with the highest quality of service.

The Director is also responsible for promoting a culture that is focused on providing best-in-class customers service , enhancing our leadership depth and diversity, and being organized to serve the Bank’s customers while reducing structural costs and mitigating risk.

Key Accountabilities:

  • Leadership - Ensure the Funding team is providing high quality and valuable service to clients by:
    • Directing operations in a manner consistent with Bank policy, procedures and ensuring security procedures conform to Bank regulations
    • Managing irregular or fraudulent activity and liaising with senior management or other business partners, as appropriate
    • Managing and monitoring Outsourcer service levels, procedures and trending to ensure high level service is maintained
    • Planning, forecasting, coordinating and monitoring staffing levels to business volumes
    • Establishing benchmarks for appropriate tracking and trending to monitor accuracy, compliance and efficiency.
  • Business Plan Execution – Ensure the achievement of theRetail Service Centre (RSC) Funding Unit’s short and long termbusiness plansby:
    • Developing and negotiating annual Budget planning and related variance trending activities
    • Managing the expense budget through daily review of reports and activities
    • Ensuring effective tracking, trending and analysis is in place to support business requirement requests (e.g. equipment, workload & vacation overrun staffing for peak periods)
    • Monitoring and tracking the Unit’s contributions to goal and objective achievements
  • Operational Management & Improvement - Contribute to the banks operational efficiencies & operational effectiveness by:
    • Ensuring the team’s activities are in adherence to established service level agreements and response times are achieved
    • Ensuring senior management, branches and other Bank departments are notified appropriately as processing delays occur
    • Ensuring the Business Continuity / Resumption Plan is reliable, current and the operation is physically and logically secured
    • Managing relationships with branches, sales and other business partners to deliver a superior customer experience
    • Resolving problems/challenges identified in the processing of mortgages or recommending how to provide services  differently, making it simpler and more compelling for customers to do business with the Bank and/or encouraging the staff to challenge the status quo and recommend new and better ways to serve our customers
    • Developing an ongoing program of relevant service meetings & skill building sessions to strengthen the team in the delivery of service & support solutions
  • Leading and Management - Effectively manage and develop Human Resources by:
    • Providing balanced candid feedback on a regular basis to direct reports
    • Establishing & negotiating clear and measurable performance goals for each of the direct reports
    • Conducting regularly scheduled coaching sessions, semiannual and annual performance reviews with the direct reports
    • Identifying high potential candidates and ensuring appropriate plans are in place to prepare them for future assignments


  • Bachelordegree or MBA with 5 years of relevant experience preferable leading a large business team within the financial industry. In addition,
  • Expert knowledge of Retail Lending products, policies and legislative requirements for mortgages (e.g. Land Titles; Discharges: CBA initiatives);
  • Thorough knowledge of Bank regulations, policies, and procedures;
  • Thorough knowledge of Mortgage industry partners (Land Registry; Municipal Tax Offices; Mortgage Insurers: Title Insurers: CBA; Mortgage Brokers)
  • Expert knowledge of Budget, variance and expense control
  • Working knowledge of LAN/PC Operations and Applications (including MIMS; ED; TLS; Workflow; MIA; CIS).

Requisition ID: 9876.