Director - RSC Stratford Funding

5 - 7 years experience  •  Financial Services

Salary depends on experience
Posted on 10/16/17
Stratford, ON
5 - 7 years experience
Financial Services
Salary depends on experience
Posted on 10/16/17

The Director Funding is responsible for providing the strategic and tactical leadership to the Retail Services team to ensure all mortgage processing activities including the set-up, instructing solicitors, handling mortgage disbursement, and funding activities are provided with the highest quality of service.

The Director is also responsible for promoting a culture that is focused on providing best-in-class customers service , enhancing our leadership depth and diversity, and being organized to serve the Bank’s customers while reducing structural costs and mitigating risk.

Key Accountabilities:

  • Leadership - Ensure the Funding team is providing high quality and valuable service to clients by:
    • Directing operations in a manner consistent with Bank policy, procedures and ensuring security procedures conform to Bank regulations
    • Managing irregular or fraudulent activity and liaising with senior management or other business partners, as appropriate
    • Managing and monitoring Outsourcer service levels, procedures and trending to ensure high level service is maintained
    • Planning, forecasting, coordinating and monitoring staffing levels to business volumes
    • Establishing benchmarks for appropriate tracking and trending to monitor accuracy, compliance and efficiency.
  • Business Plan Execution – Ensure the achievement of theRetail Service Centre (RSC) Funding Unit’s short and long termbusiness plansby:
    • Developing and negotiating annual Budget planning and related variance trending activities
    • Managing the expense budget through daily review of reports and activities
    • Ensuring effective tracking, trending and analysis is in place to support business requirement requests (e.g. equipment, workload & vacation overrun staffing for peak periods)
    • Monitoring and tracking the Unit’s contributions to goal and objective achievements
  • Operational Management & Improvement - Contribute to the banks operational efficiencies & operational effectiveness by:
    • Ensuring the team’s activities are in adherence to established service level agreements and response times are achieved
    • Ensuring senior management, branches and other Bank departments are notified appropriately as processing delays occur
    • Ensuring the Business Continuity / Resumption Plan is reliable, current and the operation is physically and logically secured
    • Managing relationships with branches, sales and other business partners to deliver a superior customer experience
    • Resolving problems/challenges identified in the processing of mortgages or recommending how to provide services  differently, making it simpler and more compelling for customers to do business with the Bank and/or encouraging the staff to challenge the status quo and recommend new and better ways to serve our customers
    • Developing an ongoing program of relevant service meetings & skill building sessions to strengthen the team in the delivery of service & support solutions
  • Leading and Management - Effectively manage and develop Human Resources by:
    • Providing balanced candid feedback on a regular basis to direct reports
    • Establishing & negotiating clear and measurable performance goals for each of the direct reports
    • Conducting regularly scheduled coaching sessions, semiannual and annual performance reviews with the direct reports
    • Identifying high potential candidates and ensuring appropriate plans are in place to prepare them for future assignments


  • Bachelordegree or MBA with 5 years of relevant experience preferable leading a large business team within the financial industry. In addition,
  • Expert knowledge of Retail Lending products, policies and legislative requirements for mortgages (e.g. Land Titles; Discharges: CBA initiatives);
  • Thorough knowledge of Bank regulations, policies, and procedures;
  • Thorough knowledge of Mortgage industry partners (Land Registry; Municipal Tax Offices; Mortgage Insurers: Title Insurers: CBA; Mortgage Brokers)
  • Expert knowledge of Budget, variance and expense control
  • Working knowledge of LAN/PC Operations and Applications (including MIMS; ED; TLS; Workflow; MIA; CIS).

Requisition ID: 9876.

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