Job DescriptionPOSITION OBJECTIVES
The Director of Retail Banking BSA/AML/KYC & Branch Controls is responsible for oversight and efficiency of the Branch Administration Department, inclusive of the three primary functions of First Line RiskManagement, Retail Banking Operations, and Tech Support. The incumbentwill be responsible for managing the budget, strategic planning, aligning tocorporate goals, ensuring SLAs and operational metrics are met and managing all human capital for all three areas within the Branch Administration department.
This individual is responsible for Retail Risk Management and regulatory compliance, including responding to all internal and external audits, including regulatory audits.
Position renders decisions on all escalated issues relating to the daily operations of the department, responsible and accountable for the oversight of architecture, governance, development, policies & procedures, and management of the Branch Administration Department. Must possess deep technical and strategic expertise to understand how changes in Branch Administration may impact the Retail Network and toeffectively advise executive management as well as the overall business onbranch policy, procedure, and compliance. Will drive the primary objective of the Branch Administration department which is to provide exceptional customer service to the Retail Branch Network and to ensure that all bank procedures are current, compliant, and being followed and the appropriaterisk management objectives are implemented, met, and maintained as the firstline of defense for the bank. Strategic thought leader to understand the business needs and successfully implement projects and processes that adaptto the needs of the business.Support the Retail function, ensuring that our Branch locations are operating efficiently, effectively, within Company policies and guidelines and maintainedto the highest operational levels. RESPONSIBILITIES
First Line Risk Management:
Oversee and lead the risk management component of the department, driving the establishment, development, and execution of the First Line of Defenseto ensure business line initiatives and processes comply with applicable laws and regulations.
Spearhead major initiatives to drive consistent regulatory compliance and branch control standardization across the Retail network, Strategically partnerwith the Risk department, tracking changes in regulatory requirements and ongoing analysis of opportunities for
operational improvement. Implement strong understanding and expertise of customer risk rating, customer due diligence, on-boarding and BSA/AML and OFAC requirements to recommend, execute, develop, and maintain firstline of defense strategies. Manage and continue to develop a comprehensive customer onboarding model that includes an organizational structure, roles, responsibilities, process flows, system functions, and governance. Incorporaterisk-based CDD operational process improvements to existing work efforts and prioritize enhancements based upon level of risk and regulatory expectations, including maintaining and enhancing workflow diagrams, desktop procedures, and training.
Retail Banking Operations:
Develop, define, and implement policies and procedures with respect tooperations, procedural, and regulatory reporting for the Retail BankingDivision within the framework of corporate policy. Lead the establishment ofrisk management procedures and ensure compliance of the Retail BankingDivision's short-term and long-term goals with overall corporate objectives. Identifies opportunities to improve client experience, collaboratingwith Retail teams to regularly evolve process and procedure.
Support the development of the department's technology and system requirements for Retail banking. Drive the development, implementation, and maintenance of KYC, new account opening, software. Review analysis of branch systems and technology to ensure compliance. Lead, understand and apply enterprise-wide thinking to departmental requests for technology and system investments to ensure end-to-end process and data integration are included in the solution. Lead and influence the prioritization of business unit technology projects, optimal project structure and project
administration to ensure strategic business objectives are met and risk is managed.
Provide retail project management support for all technology, operations, financial, acquisition initiatives
This position supervises and directs the daily and strategic activities of the Branch Administration area. Directly manageS the Retail KYC Strategy and Operations Manager, Controls & Workflows Manager, the Technology & Systems Manager and the Branch Administration Manager, and Retail Data AnalystRequirementsREQUIREMENTS
- 10-15+ years' experience in Banking is required
- A bachelor's degree or comparable professional training is required
- Experience with customer risk rating, on-boarding, and a strong understanding of the BSA/AML and OFAC requirements
- Must possess strong influencing, written and verbal communication skills
- Strong management and team building skills; demonstrated ability totrain and motivate people
- Ability to oversee the development of and adherence to the Branch Administration budget
- Superior analytical skills and ability to quickly synthesize to drive decision-making
- Proven project management skills and result orientation
- Strong attention to detail and ability to work in a challenging, fast paced environment
- Must handle all company information with the highest degree of confidentiality and integrity
- Strong organizational change management skills
- Must be flexible and willing to adapt to schedule changes and willingto travel within branch network markets
- Strong proficiency in Microsoft Office