Director, Research & Insights, Workplace Solutions Group

Prudential Financial   •  

Hartford, CT

Industry: Accounting, Finance & Insurance


5 - 7 years

Posted 30 days ago

What we are looking for is a passionate, innovative insights leader with strong strategic, consulting, research, critical thinking, analytic and presentation skills, who can own the role quickly, doesn’t blink at rolling up sleeves to get the job done, and is detail oriented but understands big picture and can readily adjust, as needed, to optimize outcomes. The right candidate will have experience with market research and competitive intelligence, a true passion for customers and a hunger for results, The right candidate has an understanding of best practices in research, is comfortable with ambiguity and shifting priorities, can manage multiple and simultaneous projects end to end, and will be able to proactively leverage experience, analytic, strategic, and interpersonal skills to: ask the right questions at the right time, align strategic goals with tactical method, find the signal through the noise and pull findings together in a way that tells the story the business needs to know to enable informed action. The person in this role will be as comfortable with identifying meaningful insights from a spread sheet as from a focus group, have experience developing teams to drive and inspire high performance and continuous improvement, and demonstrate a curiosity for identifying insights proactively, which lead to actionable opportunities and create pathways for customer centric business growth and transformation. If you are that candidate, bring your excitement, bring your curiosity, and bring your skills so that when the market, our customers or the organization brings us their challenges, we can deliver. Job Responsibilities:

  • Manage core strategic research agenda for assigned business unit, including oversight and co-development of strategy for competitive intelligence function, market research, custom research, learning acceleration and knowledge management.
  • Lead, develop, and contribute to a team of insights-driven researchers and analysts and inspire a culture of performance, positivity and continuous growth and improvement.
  • Partner with VP of Strategic Insights, larger team and organizational leadership on key initiatives
  • Direct, execute and drive quantitative and qualitative analytics projects. Manage projects end to end – from requirements gathering and consultative ideation to research design and project management, to execution and delivery.
  • Package and present research, insights and pragmatic recommendations to senior stakeholders effectively, adjusting approach as needed to account for diverse use cases, audiences and needs.
  • Contribute to creation of best-practice insight engine and knowledge management system to meet variety of business goals, enable efficiencies and propel rapid learning across the organization.
  • Create, improve and drive proactive systematic processes for information capture and insights development to stay ahead of the curve in terms of competitive forces, the overall market, and tracking of emerging and relevant trends
  • Collaborate with stakeholders across the business to continuously optimize strategy for engagement, knowledge management, and learning activation to drive business learning and growth..
  • Leverage multiple data and information sources creatively and systematically to break down data silos, understand issues or opportunities holistically, generate new insights, and enable the organization to maximize the return on research investments.
  • Identify and tell a compelling insights-driven, fact-based story; employ synthetic, critical thinking capabilities and combine with well-practiced presentation and influence skills to tell a clear story from the data and enable ready uptake of findings and recommendations.
  • Consult with business partners on development of learning agendas to ensure linkage between research and learning and outcomes
  • Write proposals, develop best practice design instruments, and oversee design and execution of projects, which involve collaboration with central research organization or outside vendors, to ensure best outcomes.
  • Vet research and consulting vendors and engage as lead with industry organizations and associations to drive research agendas and leverage partnerships to best effect.


  • A strong record of academic and professional achievement
  • 5+ years of professional experience leading consulting and/or research projects and teams.
  • Bachelor’s Degree required
  • MBA or similar advanced degree recommended but not required.
  • Experience in business, insurance or financial services, with expertise in Group Benefits and/or Retirement for workplace a plus
  • Demonstrated success leading and developing professional teams and driving positive, meaningful business growth and outcomes.
  • Strong consultative skills and experience partnering with senior stakeholders to ideate approaches, and brainstorm solutions to drive best outcomes.
  • Ability to conduct and oversee data, research and analytics projects from start to finish –from requirements gathering and scoping to design and execution to quality assurance, presentation and activation.
  • Proven influencer who can leverage consulting, leadership, analytic, process development, project management, story-telling and presentation skills to drive change, accelerate learning and enable effective and efficient pathways to action.
  • Confident questioner and systematic thinker who can pinpoint major variables efficiently, spot patterns quickly and recognize the relevancy of pursuing gaps in data, logic or research, as indicated, to ensure buried red flags aren’t missed and assumptions are tested rather than perpetuated.
  • Passionate about quality and able to strike the right balance between effort vs. value, deep dive vs. big picture, information vs. insights – doesn’t get lost in the weeds and can deliver to deadline.
  • Proven ability to tell compelling, fact-driven, visually engaging and research-based story.
  • Able to connect parts to whole, see the signal through the noise, and approach research and analysis strategically and holistically.
  • Excellent critical thinking, logic and analytic skills.
  • Experience with data analytics and good understanding of how to align approach to insight and objective
  • Expertise with variety of research techniques, methodologies, and best practices.
  • Excellent verbal and written communication skills.
  • Good listener who can capture requirements accurately.
  • Ability to manage multiple projects concurrently and end to end.
  • Comfortable with ambiguity, able to juggle competing priorities.
  • Highly motivated, super curious, innovative and self-directed. Passionate about continuous learning and improvement.