Director, Research and Insights

Live Nation Entertainment   •  

Hollywood, CA

Industry: Media


11 - 15 years

Posted 124 days ago

This job is no longer available.

The Role

We are seeking an experienced Director of Research to drive customer understanding and empathy into the organization’s goals and culture. Working across the entire organization – Product + Tech (B2B and B2C), Strategy + Marketing – your mission will be to guide new and existing research efforts that generate a holistic understanding of live music, theatre and sports client and fan needs, desires, motivations and aspirations. You will have the ability to oversee high-impact initiatives immediately and be expected to lead, train, motivate, and develop employee skills on research sources, systems, tools, and targeting techniques.


  • You are an expert in understanding a wide variety of research methodologies and have a proven track record of applying the appropriate methods for maximum results.
  • You are inquisitive by nature and can see relationships between disparate research inputs, generating meaningful conclusions that drive design, product and strategic decisions.
  • You have a business mind, adept at delivering answers to the questions that matter.
  • You can succinctly capture thoughts and insights and communicate them to a broad audience – from individual product team members to C-level executives.
  • As an exceptional communicator and storyteller, you have experience in driving customer empathy throughout large organizations
  • You can assess existing research programs, prioritize and focus in-house research efforts, and understand when and how to leverage 3rd-party vendors
  • You can refactor, supplement or drive new research programs from inception to sustainable operation.
  • You have a track record of discovering, synthesizing, and socializing actionable insights that have influenced real product decisions.
  • You have exceptional collaboration skills with experience working across organizational boundaries within a large organization.
  • You are a leader with proven people management skills
  • A strategic, cross-functional thinker able to gather buy-in from senior leadership for analytical and measurement framework approaches to drive research initiatives.
  • Develop best practices, build process improvements, and mentor analysts to improve overall analytic and research functions at the company.
  • Translate business questions into analytic hypotheses, data needs and reporting requirements


  • 10+ years of relevant work experience
  • Experience with third-party web & mobile analytics tools and familiarity with SQL skills or similar business intelligence software
  • Bonus points: Working experience in data warehouse technologies like Teradata, MySQL, etc;
  • Served as a thought partner with executive and cross-functional leadership teams
  • Degree in Design, Behavioral Science, Human Factors, Human Computer Interaction, Anthropology, Cognitive Science, Psychology, Design Strategy or related field