Director, Programs

Jones Lang LaSalle   •  

Hartford, CT

11 - 15 years

Posted 244 days ago

This job is no longer available.

Role Requirements:

  • Lead IFM Transitions for new accounts, expansions or renewals as required utilizing JLL Corporate Services standard processes and best practices as required.
  • Participate in MSA review with AD, Account and Transition Teams, ensure IFM SOW delivered as required.
  • Collaborate with Product/Service Leads to identify foundational transition items asrequired tosupportIFM SOW.
    • Clearly define and align product and service line roles to support account teams as needed
    • Monitor the progress toward the implementation date and escalate as required to stay on schedule.
  • Clarify and communicate project objectives including detailed understanding of client expectations, status of deliverables and success criteria.
    • Define and implement project plans in accordance with client’s needs as early as pre-MSA through transition, optimization and transformation as required.
    • Develop integrated transition plans detailed in MS Project and Excel timelines as required.
    • Implement project plans in accordance with client’s needs as outlined in the MSA from Transition through Optimization (stabilization)
    • Identify and manage overall project dependencies and ensure project deliverables stay on-time, on-target and on-budget
    • Communicate status effectively, manage account/client expectations as related to  transition/optimization deliverables
  • Identify, document andshare Account “go forward” Foundational expectations” to include asrequired:
    • Operational Manuals  
    • Roles and Responsibilities
    • Program Development such as Preventative Maintenance, EHS, BCP, and procedures i.e. MOP/SOP
    • Collaborate with Platform/CSTMO/Product Owners/Service Leads to identify post go-live resources as required to support IFM SOW
  • Responsible for IFM client satisfaction throughout the deployment/transition process (including post go-live, handoff and optimization as applicable).
  • Provide a clear management support structure between the product owner and the Account Management Lead
  • This role requires some travel (up to 50%).
    • ualifications

    • 10 + years’ experience preferably in Program/Project Management across multiple functional areas with deep technical knowledge of Facility/Account Management.
    • Must have excellent leadership, team management and relationship building skills.
    • Detail driven and oriented with ability to drive results through Deployment Team.
    • Solid program management and problem solving skills with the ability to focus both strategically and tactically to achieve firm and client business goals 
    • Self-directed, with the ability to work independently and manage communications up and down in the organization
    • Highly skilled in time management to facilitate involvement in multiple projects
    • Excellent business and communication skills (written and oral)
    • Leadership qualities such as conflict/issue resolution skills
    • Multi-tasking abilities with strong organizational skills
    • Excellent business and communication skills (written and oral) with Advanced Computer skills in Microsoft Project, Excel, Word, Power Point.