Director, Professional Services

AtScale   •  

Seattle, WA

Industry: Information Technology

  •  

11 - 15 years

Posted 71 days ago

This job is no longer available.

Description

Director, Professional Services

AtScale’s global Director of Professional Services is responsible for setting the vision, direction and execution of the team responsible for driving customer success in the field through value-add services and solutions. In this role, you will manage a high-quality, expert services team and the delivery of all types of customer engagements, utilizing defined best-practices. You will be filling a leadership role within AtScale, where constant collaboration with all other departmental managers and influence across the company will be vital to your success. Additionally, you will be responsible for building a highly-engaged, best-in-class, customer-focused team through recruiting and retention, organized training, and continuous individual and team development, motivation and collaboration.

Responsibilities/Activities

  • Absolute desire to take on responsibility for the growth and success of others
  • Global Professional Services team management, recruiting, individual mentorship, career growth, and guiding the practice evolution
  • Develop and maintain intimate relationships with our largest customers
  • Direct accountability for and effective management of AtScale customer requests, including the swift handling of Support escalations, services leads, managing customer project status meetings, on-site visits, coordination of delivery resources and ensuring quality consultant project documentation
  • Overseeing successful project delivery and engagement management of the practice
  • Leading the development of best-practices and a delivery methodology
  • Regular interaction with other AtScale Customer Success teams
  • Consistent interaction and partnership with AtScale Sales to maximize customer success and license renewals through the promotion of professional services.
  • Consistency with developing and delivering AtScale Professional Services presentations, proposals, contract management processes, statements of work and project plans
  • Consistency with a value-based selling approach for our solutions
  • Own and manage the financial success, stability and budget of the practice through regular P&L management, funnel/opportunity management, achieving utilization targets, ensuring optimal engagement management, and maintaining services rates and pricing
  • Drive team-based consultant objectives, enablement, and success metrics

Required Skills and Experience

  • B.S. or B.A degree and a minimum of 10 years experience working in management delivery and/or leadership role in a consulting practice or project capacity
  • Significant experience in a Professional Services organization and environment
  • Outstanding verbal and written communication, presentation, organizational, and prioritization skills are required
  • Must have proven leadership, responsiveness, flexibility, initiative, and conflict-resolution skills
  • Must have experience with and enjoy working in a highly-collaborative environment
  • Must have a proven ability to prioritize broader organizational goals over individual goals
  • Ability to self-motivate and operate independently, while being highly detail oriented in a remote/field management matrix
  • Ability to work well with all levels of personnel, under pressure, and on multiple activities concurrently
  • Interest in working in a fast-paced, demanding role with highly-varied customer environments
  • Ability to handle stressful situations with creativity and professionalism.