Director, Professional Services

Salary depends on experience
Posted on 09/21/17
Dallas, TX
IT Consulting/Services
Salary depends on experience
Posted on 09/21/17

Position Overview

  • The Director of Professional Services position reports to the Vice President of Professional Services. He/she will be responsible for helping clients and partners conceptualize and implement solutions, and for capturing and sharing best practices. The ideal candidate will have a proven track record of leading implementation projects for complex applications in supply chain analytics. This position is located in the Dallas, Boston or Seattle areas.

Primary Responsibilities

  • Ensure success of direct and partner led projects, from discovery to pilots and implementations through skillful project management and support
  • Mature and build our delivery team, including development of internal and partner best practices, processes and training
  • Guide partners in entire project lifecycle from presales support through proposal development, project planning, project management and delivery
  • Manage River Logic resources to assist in partner delivery activities
  • Collaborate with River Logic product and go to market teams to ensure successful implementations and transition to on-going support
  • Feed insights back to River Logic’s product management, customer success, marketing and sales organizations

Required Skills & Experience

  • Proven ability to manage and lead all aspects of implementations that include planning, prescriptive analytics and performance management
  • Strong background in financial and operational consulting
  • Successful track record managing/leading projects as a consultant, ideally implementing planning and scheduling applications
  • Understanding of linear programming, simulation and heuristics a plus
  • Excellent client management and communication skills
  • Undergraduate in engineering and MBA degrees a strong plus
  • PMP certification a plus
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