Director, Product Availability


Boston, MA

Industry: e-Commerce


Not Specified years

Posted 294 days ago

  by    Elizabeth Noyes

This job is no longer available.

About CastleGate:

CastleGate was created to dramatically improve the online consumer shopping experience while developing unique competitive advantage for Wayfair. We do this by offering one and two-day delivery guarantees, lower costs, and higher delivery quality of home products than has historically been possible. In order to accomplish this goal, CastleGate partners with hundreds of suppliers, and provides access to our rapidly expanding portfolio of logistics services. CastleGate is one of Wayfairs newer business units, is growing rapidly, and operates entrepreneurially. We are looking for highly motivated individuals to help expand this business.

Visit the link to hear from one of our Wayfair founders, Niraj Shah, and our team to get a more in-depth understanding of CastleGate:

Interested in learning more Please visit our official CastleGate website!

About the Role:

We are looking for a senior leader of our new Product Availability team for the Housewares & More category. Operating at the intersection of operations and business strategy, this team has been created to drive a key initiative at Wayfair: by increasing the availability of productwith fast delivery, Wayfair can improve customer experience, drive significant revenue growth, and provide a competitive advantage for Wayfair. The Director of Product Availability will partner with the leader of the Housewares category to develop a strategy to use product availability as a major lever of category growth, and will then direct the execution of this strategy.

There are multiple ways to improve availability, and implementing the optimal combination of tactics for specific categories, suppliers, and products requires a combination of creativity, analytics, understanding of business operations, and relationship management. It will involve strategic supplier and item selection, supply-chain optimization decisions, demand consolidation tactics, and other new, category-specific solutions the Director will develop. With any of these initiatives, the Director will need to work with teams across the company such as category management, warehousing, engineering, and finance, and regularly engage with C-level executives, including the COO and CEO. He or she will also interact regularly with suppliers, building trust and collaborating on strategy development in order to ensure that plans are followed. The Director of Product Availability will be responsible for building and managing a team of managers and analysts to support the overall agenda.

Due to the high visibility of this role, the Director must possess strong senior presence. The ideal candidate has successful cross functional project management experience, has built and successfully led high performance teams, and is adept at building strong customer relationships and acting as a trusted advisor. He or she can effectively blend analytical thinking and creative problem solving; is a highly effective communicator; and enjoys tackling important, complex, challenging questions without a lot of existing structure. We welcome applications from high caliber professionals who are looking for the next chapter of their careers.

The successful candidate will:

Partner with Category Management teams and suppliers to develop availability strategies to drive category growth
Efficiently manage inventory, striking a balance between inventory turnover and service level at various delivery speeds (Same Day, Next Day, 2-Day, etc.)
Analyze optimal inventory placement strategies for a wide variety of product categories
Oversee, analyze, and optimize item-level forecasts, working with the Demand Planning team, to reduce forecast error for tens of thousands of SKUs
Partner with Product Engineering and Data Scientist teams to improve the ordering & replenishment system capabilities
Partner with Supply Chain to communicate and plan the operational impact of planning and sourcing decisions.
Work directly with suppliers to build trust and drive adherence to availability strategies
Build, lead, a develop career paths for a team of managers and analysts

Skills and Requirements:

MBA or equivalent experience required
Relevant experience, preferably in management consulting, ecommerce or retail environment
Proven experience directly managing high-performance teams with strong analytics capabilities
Ability to lead a team to consistently meet KPI goals
Demonstrated experience building a business or delivering against aggressive targets & goals in a fast-paced, rapidly evolving environment
Senior presence; able to clearly and consistently work side-by-side with a broad range of seniorities and functions to achieve objectives
Strong analysis capabilities, along with the ability to use data to develop insight and drive decisions based on those insights
Articulate, persuasive communicator with excellent negotiations and relationship-building skills
Ability to hit the ground running - a confident, entrepreneurial self-starter
Ability to manage and prioritize projects, and to delegate tasks appropriately
Innovative problem-solving skills - dissect and determine root causes of problems, and implement solutions
Proven track record of leadership, taking ownership and driving results
Process oriented, with a tireless focus on quality of output and throughput

About Wayfair:

Wayfair Inc. offers an extensive selection of home furnishings and dcor across all styles and price points.

The Wayfair family of sites includes:

, an online destination for all things home
, where beautiful furniture and finds meet irresistible savings
, unbelievable prices on everything modern
, a collection of classic furnishings and timeless home decor
, unparalleled access to the finest home decor and furnishings.