Director Plaza Retail

HMSHost   •  

Ruby, NY

Industry: Food & Beverages


Less than 5 years

Posted 40 days ago


The Director Plaza Retail is responsible for directing, planning and managing a multi-concept travel plaza

with routine to difficult retail operations as determined by revenue level, labor, union involvement, landlord

relations, geographic span of responsibility, number of concepts, DBE Subtenants and joint ventures.

This position is accountable for achieving the plaza's financial goals, and performs all other

responsibilities as directed by the business or as assigned by Management. This is an exempt position

and typically reports to the SVP Regional Operations.

Essential Functions:-

 Oversees the daily retail operations of a multi-concept plaza and ensures delivery of the highest

level of service, sanitation and customer relations

 Facilitates the development and implementation of the annual budget, financial forecasts and

other business goals, and leads unit management to ensure budgeted sales and profit goals are


 Directs plaza staff to ensure compliance with applicable company standards, policies, practices

and objectives

 Evaluates operations and seeks opportunities to continuously improve service

 Develops, maintains, and fosters growth of landlord, brand and DBE partner relationships

 Authorizes hiring, firing, advancement, promotion or any other status change of plaza associates

 Serves as a resource to others in resolution of complex problems and issues


Minimum Qualifications, Knowledge, Skills, and Work Environment:

 Requires a High School diploma or general education development (GED) diploma; 2 years of

formal post-high school education in the field of Retail Management preferred

 Requires at least 3 years of store management experience in low volume, multi-unit Merchandise

operations or other related management experience

 Requires an advanced working knowledge of Microsoft Office; PeopleSoft Financials and Micros

POS system skills a plus

 Requires excellent time and project management skills, as well as proven presentation skills

 Demonstrates knowledge of product, quality, and operations standards

 Demonstrates the ability to interact with the public and coworkers in a friendly, enthusiastic and

outgoing manner including executive team, union representatives, branded partners and a very

diverse group of hourly associates

 Requires the ability to speak, read and comprehend instructions, short correspondence and

policy documents, as well as converse comfortably with customers

 Requires basic keyboarding or other repetitive motions

 Requires the ability to lift or push objects weighing up to 40 lbs