New York Life Insurance Company is the largest mutual life insurance company in the United States. Founded in 1845 and headquartered in New York City, New York Life reported 2017 operating earnings of $2.06 billion. Total assets under management at year end 2017, with affiliates, totaled $586 billion.
New York Life holds the highest possible financial strength ratings currently awarded to any life insurer from all four of the major ratings agencies: A.M. Best, A++; Fitch AAA; Moody’s Aaa; Standard & Poor’s AA+ (Source: Individual independent rating agency commentary as of 8/1/17).
Financial strength, integrity and humanity—the values upon which New York Life was founded—have guided the company’s decisions and actions for over 170 years.
Alternate locations: Cleveland, OH (Ohio)
Advanced Service is looking for a high-energy candidate to lead our Platinum Service Team!
The Platinum Service program was established in 2008, with the intent of providing concierge-level service to our most prominent agents. Over the past ten years, our Platinum Service program has expanded in both breadth and scope, and now services over 310 top producing agents in a wide variety of specialized service functions. This program is strategically important for the Company, as it allows our agents to focus less on service administration and more on what they do best: onboarding new and deepening existing customer relationships.
The Director leading our Platinum Service program will be charged with leading a team of three manager's and approximately 30 senior representatives in delivering best in class service to our top producing agents. Serving as a high-profile ambassador for Service, he/she will be responsible for fostering strong, productive relationships with our Platinum agents, and be expected to identify and evaluate new opportunities to support our agents based on feedback received from the field as well as through proactive outreach. In addition, the Director will be responsible for identifying and executing future strategies which will support a tiered-service model by offering other VIP clients - such as those policyholders with large investments with New York Life and/or a high net worth - a differentiated service experience, considering their unique needs and expectations.
Competitive base salary, plus bonus eligibility
Paid Vacation, Health Care, 401K match, Pension Plan, Tuition Assistance, Flexible Spending Accounts
New York Life offers a variety of corporate opportunities within the Service Organization, including management, quality control, training, underwriting and claims.