Director Performance Improvement - Labor Management Focus

Dignity Health   •  

Phoenix, AZ

Industry: Hospitals & Medical Centers


11 - 15 years

Posted 38 days ago


Position Summary:

The Labor Management team in our Performance Improvement Department is responsible in developing and implementing staffing standard standard practices, labor productivity guidelines, labor budget target settings and other labor staffing tools and processes.

This position is responsible for providing consulting services which will contribute to the fiscal and operational well-being of Dignity Health (Dignity Health), in a manner consistent with the Mission and Philosophy of Dignity Health. The position is responsible for identifying needed improvements on a significant level in operating efficiencies and labor cost reductions. The position directs management engineering and other consulting services for 40+ hospitals and affiliates of Dignity Health. The project work, consultation, management training and management reporting are aimed at improving the efficiency, cost effectiveness and quality of operations for all Dignity Health related entities. The principal focus is on labor cost management, which currently represents an annual expense in excess of $1,500,000,000 for 35,000 FTE's. Continual significant cost reductions through process redesign and strong management of labor costs are required for the ongoing success of Dignity Health.

Strong preference for Labor Management experience.



Minimum Qualifications:

Experience -

A minimum of 12 years of hospital management engineering and/or management consulting experience with at least 5 years of management experience with track record of having made a significant impact on his/her organization related to achievements in cost reduction and revenue enhancement, quality improvement and information systems implementation; line management experience; and teaching/mentoring experience in productivity measurement, monitoring and improvement to assist department managers in meeting or exceeding their goals (required).

Strong Preference for Labor Management experience developing staffing


Masters Degree in Business, Health Systems (Industrial) Engineering, Engineering Management or Operations Research (required).


CQI facilitator training is required.

Special Skills-

Special skills required include: expertise in healthcare productivity management; ability to remain abreast of changes in the field through continuing education and networking; knowledge of benchmarking strategies, TQM/CQI tools and methodologies; outstanding problem solving skills; personnel management techniques; management of multiple conflicting projects toward successful conclusion within constricted time frames; knowledgeable of budget development, management reporting, cost accounting application, and financial management; broad understanding of business planning, hospital reimbursement, contracting, materials management, compliance issues and Internal Audit; preparation of Requests for Proposals; analyzing and selecting vendors and negotiating contracts; effective verbal and written communication skills; and advanced interpersonal and human relation skills with ability to negotiate change with all levels of management, overcome resistance to that change (create win-win situations), and get work done through others in order to effect positive change and to generate improvements that can be sustained; analystical and conceptual thinker; flexible approach; discretionary effort; organizational commitment; customer service orientation; innovation; and focus on teamwork.