$200K — $500K+*
Providence St. Joseph Health is calling a Director Patient Experience to work remotely within out footprint states: AK, CA, MT, OR, TX and/or WA.
We are seeking a Director Patient Experience who will serves as the health system champion dedicated to creating a world-class culture of excellence in patient and consumer experience across all 52 hospitals or across all service delivery points outside the hospitals depending on area of assignment. Fills a key leadership role in the system implementation of key strategies to ensure a consistent, reliable, and exceptional experience for patients, their families and guests. Coordinates planning and execution of system-wide patient experience performance and service excellence programs across all acute care ministries and/or all ambulatory care ministries. Collaborates with senior leadership on a strategic vision of service excellence that will be cascaded to all Regions and acute care ministries, LOBs and ambulatory care ministries, communicates progress on service excellence initiatives to key team members, including the health system CXO, ED, system & regional executives, regional PX leaders and key committees. Oversees a data driven program collecting, tracking and analyzing patient experience trends for optimizing service outcomes. Coaches ministry core leaders to maximize the use of customer service tools and programs for an enhanced patient experience. Serves as the primary executive leader in the execution of an aligned and unified health system strategic plan through the implementation of key initiatives for improvement, monitoring results, and rewarding performance. Provides leadership to various Providence Experience Councils, subgroups, and committees at both the enterprise and regional levels. Plays a key role with ensuring Providence achieves and maintains top industry performance in patient experience across all its acute care ministries and/or ambulatory care sites.
In this position you will have the following responsibilities:
Required qualifications for this position include:
Preferred qualifications for this position include:
About the department you will serve.
Providence Shared Services provides a variety of functional and system support services for our Providence family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit
As expressions of God's healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence is a comprehensive not-for-profit network of hospitals, care centers, health plans, physicians, clinics, home health care and services continuing a more than 100-year tradition of serving the poor and vulnerable. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Non-Clinical Lead/Supervisor/Manager
Other Location(s): Montana, California, California-Irvine, Oregon, Oregon-Portland, Washington, Texas, Alaska
Req ID: 320652
Valid through: 1/28/2022