Director, Patient Care Services, Norton Community Hospital

Ballad Health   •  

Johnson City, TN

Industry: Manufacturing


5 - 7 years

Posted 181 days ago

This job is no longer available.


The Director of Patient Care Services, is responsible for the day to day planning, organizing, directing, and monitoring patient care for assigned Nursing units (med surg, ICU & float pool).  In collaboration with the CNO, the Director is responsible for strategic planning for the areas of assigned nursing service  in support of the health system’s Mission and Vision: developing long term and short term goals and objectives; facilities development; equipment evaluation and selection; personnel selection; assignment, development, and evaluation; other resource allocation; and customer relations.

The Director is responsible for ensuring alliance standards of care and policies are consistently observed, and for the development and implementation of appropriate departmental and population specific policies and procedures.  This individual will support shared leadership councils (Practice, Best, Performance Improvement and Resource) ensure that one standard of care is given in areas of responsibility.

The Director is accountable for compliance with all pertinent JCAHO Standards, and with local, state, and federal regulations.  As an integral part of the facility management team, the Director is required to participate in the hospital’s Quality and Value Optimization System and to cooperate with interdepartmental projects to improve quality of service and reduce cost.

The Director is accountable for practicing fiscal responsibility by developing realistic annual operating and capital budgets, conserving resources, and monitoring expenditures to ensure they remain within budgeted parameters.  This position is responsible for oversight of front line clinical leadership to flex staffing to meet patient needs and comply with established productivity standards.  The Director will ensure departmental facilities and equipment are regularly inspected and maintained in optimum operating condition.  

This position is responsible for maintaining the qualified and competent staff needed to provide quality service and for monitoring the activities of reporting managers and supervisors to ensure that ongoing educational opportunities, including attendance at organization-wide programs, are provided and that team members are treated with dignity, fairness, and consistency, within the guidelines set forth in MSHA Human Resource Policies and Procedures.  The Director is accountable for maintaining harmonious interactions between departmental team members and their customers, including patients, family members, visitors, physicians, clergy, other system employees, and the general public.  The incumbent must ensure departmental team members know and understand the MSHA Mission and Vision, and uphold its values.  The Director is expected to set an example for all team members of commitment and loyalty to MSHA by openly supporting and participating in organizational projects and events.  

The Director is accountable for maintaining technical expertise and for development of leadership skills through ongoing education.  The incumbent is expected to lend technical assistance and act in a consultant role to network healthcare providers.  The Director must be self-motivated and serve as a strong team leader and coach.    

The Director will lead in a way to promote front line problem solving and empowering a healthy workplace consistent with established standards.  The Director will promote empowerment of team members through supporting them to assume responsibility and accountability within their scope of practice, and through facilitating self-directed work groups that develop within the Division.

See Table of Organization.

MINIMUM: Bachelor’s Degree; Registered Nurse.

PREFERRED: Master’s Degree in Nursing Health Care Administration, or related field.



MINIMUM: 5 years of progressively responsible nursing management experience with strong clinical and administrative background.


PREFERRED: 5 – 10 years of progressively responsible nursing management experience with strong clinical background.

CompensationLocation and Work RequirementsWork Schedule: 8 AM to 5 PMShift:DayOn Call:NoWeekends:NoTravel Required:No TravelPhysical RequirementsMinimum Physical Requirements:

Ability to handle heavy materials or patients.  Physical demands greater than moderate may require knowledge of use of appropriate equipment.  Frequently bending, lifting, and pulling require proper use of good body mechanics.  Often necessary to stand long periods of time and may spend most of shift on feet.  Requires close mental, visual, and auditory attention in all phases of patient care activities.  Must be able to communicate effectively with patients, staff, physicians and visitors displaying a smile and maintaining a pleasant attitude.  Must be able to wear a respirator mask.  Some computer skills, including Excel for budgetary preparations, should be understood and/or attained expeditiously.

Working Conditions:

On a regular basis, the employee will work in a noisy open office environment with frequent interruptions.  Stress levels are moderate, due to long periods of concentration and dealing with staff and visitors.

Body Position Sitting:80