The Director, Airframe Operations manages, directs and coordinates overall airframe maintenance operations to conform with established goals and objectives. Achieves objectives by developing and maintaining a competent team that is engaged in production planning and control, scheduling, material control, facilities maintenance, quality control activities, as well as, employee development and relations. Initiates and supports continuous improvement of operational processes and support activities.
Build a world class airframe business that is highly responsive, efficient, and delivers a high quality product.
Oversees and participates in the development of performance, efficiency and product quality standards for all service operations. Provides guidance to management regarding the coordination of business unit standards with overall company objectives.
Ensures customer satisfaction by maintaining open communication with customers regarding their needs and expectations, and by managing the operations to exceed those expectations.
Primary contact for technical questions from customers and for status of work-in-progress.
Attains P & L objectives by monitoring work-in-process to assure that work is accomplished within allotted man-hours and within cost of sales parameters. Responsible for all airframe maintenance functions.
Reviews contract pricing to ensure competitiveness, profitability, customer satisfaction, and market growth are maintained.
Closely monitor sales forecast and WIP and work with the sales team to ensure plan targets are met.
Coordinates and reviews the preparation of all work estimates (quotes) to ensure a prompt response to customers.
Reviews and corrects preliminary invoices for work performed in areas of his/her control to ensure the accuracy of the work description, hours charged and parts issued. Works very closely with the Hangar Office / C.P.M.’S and Finance Manager to manage / monitor the W.I.P./ Departed Unbilled and all Gate Zero work orders while making sure that all airframe work orders are invoiced correctly and within the set timelines.
Responsible for ensuring that all O.E.M. Authorized Service Facility agreement requirements (training, tooling, personnel, etc.) for which the facility is authorized are met at all times.
Ensures that all employees receive appropriate technical training and on-the-job instruction to maintain the highest standards of quality for today’s and future requirements.
Ensures positive employee relations by managing in a fair, equitable, and consistent manner utilizing superior interpersonal communication skills.
Exercises authority in hiring, training, career development, performance appraisal, salary adjustments, promotion, discipline, health, safety and the general employee relations of direct reports.
Ensures the safety of all employees as well as that of customer aircraft and engines.
May perform other duties as required as a member of the site management team.
High school diploma or equivalent required.
FAA A&P License strongly preferred. Completion of related 4 year post-secondary education (i.e. Bachelor) preferred.
10 years of directly related corporate aviation experience, 5 years in a management role.
Strong strategic planning, financial acumen, manpower and resource allocation skills.