Director Operations

Serta   •  

Windsor Locks, CT

Industry: Retail & Consumer Goods


11 - 15 years

Posted 50 days ago


  • Participates in the planning, development, implementation, and evaluation of strategic business and performance goals, short- and long-term objectives, plans, budgets, programs and policies for designated plants of responsibility and aligned to region's objectives.
  • Champions Lean deployment and best practice implementation and sustainment for designated plants in region.
  • Leads efforts designed to leverage and optimize capacity across designated plans in order to meet projected demand.
  • Collaborate with Operations Project Management Office to implement manufacturing footprint objectives.
  • Oversees talent development, succession planning, and performance management initiatives.
  • Ensures the execution and adherence of safety policies in compliance with company safety program to prevent work-related injuries across plants.
  • Reviews and analyzes production, quality control, maintenance, and operational reports to capitalize and optimize positive trends and determine causes of nonconformities for corrective action.
  • Establishes production and quality control standards, plans and develops budget and cost controls, and coordinates with PPL for S&OP execution.
  • Establishes Operations' priorities, balancing effective customer service, cost factors and optimizing utilization of people and equipment.
  • Oversees the development and implementation of operating methods and procedures designed to eliminate operating problems and improve product quality and safety across plants.
  • Collaborates in the planning and formulation of Operations policies and practices
  • Consults with Engineering on equipment modifications and other continuous improvement efforts.
  • Fosters positive and proactive working relationships across entire SSB network.
  • Promotes ongoing communications and leads change management.
  • Defines short- and long-term goals for cluster of plants within designated Region.


  • Judgment, analysis, and decision making abilities in the solution of complex issues
  • Effective communication skills, including active listening, oral & written comprehension, articulate presentation, and interpersonal exchange
  • Time, financial, human, and materials resource management
  • Develop objectives and strategies
  • Interface with all levels of the organization and persons outside the company
  • Conflict resolution and consensus building


  • The position will be located in a desingated plant in Area of responsibility
  • Travel more than 50%


  • Ten-plus years of manufacturing leadership experience in Lean and union environments.
  • Bachelor's degree in Business or Engineering preferred
  • Prior labor relations and union experience.
  • Experience with M&A integrations, plant restructuring, union, plant start-ups and closures.
  • Complete commitment to safety and regulatory compliance.


  • Master's degree


  • Visioning and Championing Change
  • Promote change initiatives and effectively implement them
  • Decisive Judgment
  • Consider all information, and take action
  • Driving for Results Safely
  • Achieve high results without compromising the organization or safety of its people
  • Quality Customer Focus
  • Listens to and values internal/external cstomers' needs, suggestions, and feedback
  • Teamwork and Collaboration
  • Build and maintain copperative work relationships with others
  • Motivate Others
  • Build a high performance culture by continuous people development and skill acquisition
  • Relationship Management and Organizational Savvy
  • Build and maintain effective partnerships and alliances
  • Familiar with Microsoft Office applications with emphasis on Microsoft Access, Excel, and Word
  • Manufacturing software.