Director, Operating Model Evolution in Miami, FL

$80K - $100K(Ladders Estimates)

MasterCard   •  

Miami, FL 33299

Industry: Finance & Insurance


Not Specified years

Posted 29 days ago

As part of the Data & Services Operational Excellence team, the successful candidate will drive world-class operations at the core of all product development, delivery, and support. They will support the development of a comprehensive operations strategy with a focus towards achieving operational scale for future growth by improving quality and efficiency across Data & Services.


• Manage the overall coordination, status reporting, financials, schedules and stability of project/function-oriented work efforts, ensures that project goals and objectives are met within agreed upon time, scope and resource requirements

• Define and evolve standard operating model at global and regional level; ensures documentation and accessibility

• Drives growth of operating maturity agenda in collaboration with shared services lead

• Develop detailed project plans and manages all execution within budget constraints

• Take a lead position in complex initiatives of strategic importance (e.g., cross functional/ cross geographies)

• Develop compliance methodologies, including the creation of project metrics and charters, and risk mitigation and communication strategies. Establishes function metrics for measuring and tracking customer satisfaction

• Through partnership with business leaders, proactively recognizes and translates process and optimization needs into documented objectives


• Experience leading global projects and programs across multiple geographies and across functions

• Business relationship leader responsible for overall relationship and deliverables across all projects

• Demonstrated thought leadership in developing business and operating models

• Experience evaluating business processes and providing advice on ways to effectively streamline business processes and efficiencies

• Demonstrated success building relationships and delivering results on key strategic initiatives

• Experience delivering presentations and engaging with senior leadership

• Knowledge of Mastercard operations, operating models, and platforms

Valid Through: 2019-10-17