Director of Ticket Operations

AEG   •  

Greenville, SC

Industry: Retail & Consumer Goods


Not Specified years

Posted 210 days ago

This job is no longer available.

The Greenville Drive relocated to Greenville, SC in 2005 and had its first season in Greenville’s West End stadium in 2006. The team is a Class-A affiliate of the Boston Red Sox and members of Minor League Baseball’s South Atlantic League. The Drive’s Red Sox affiliation has been in place since 2008 and is secured through the 2020 season. Before the team relocated to Greenville, the team played in Columbia, SC and were known as the Capital City Bombers. The Drive play at Fluor Field in Downtown Greenville – a mini replica of iconic Fenway Park – complete with its own “Green Monster” and manual scoreboard in left field.

In its inaugural season in 2006, the Drive received Ballpark of the Year recognition, beating out all other newly constructed stadiums across Minor League & Professional sports. In 2008, the Drive’s stadium was officially renamed “Fluor Field” after the Drive announced a naming rights agreement with Fluor Corporation – a global leader in engineering & construction. Each year Fluor Field hosts 70 Greenville Drive baseball games, 30-35 amateur baseball games and approximately 100+ high-profile community & civic events including events with the United Way, March of Dimes, Blood Drives, and other noteworthy regional community and professional organizations.

For over 12 years, the Greenville Drive has created a highly visible and widely embraced community engagement platform at Fluor Field, reaching over 1 million ballpark guests and digital followers across the Upstate of South Carolina each year. This broad-reaching platform provides the Drive the opportunity to position itself as a community entity that businesses and community organizations alike can utilize to achieve critical tangible & intangible objectives. Working closely with the leading corporations, associations and community-based organizations that shape the quality of life in the Upstate, the Drive has formed strategic partnerships that positively impact a variety of critical initiatives. From Education to Entrepreneurism, from Youth Leadership to Healthy Living, and from Regionalism to Workforce Development, the Drive has creatively and continuously leveraged the community engagement platform that is Fluor Field to positively impact these and other key quality of life drivers.

Position Summary: Director of Ticket OperationsThe ticketing function is a critical aspect of the Drive’s business, growing in importance each and every season. In addition, prior to the 2017 season, the Drive completed over $14 million in ballpark renovations, including the addition of various first-class hospitality venues and expanding seating sections around Fluor Field. Fluor Field has positioned itself as one of the most unique and fan-friendly ballparks in all of Minor League Baseball, as evidenced by being awarded the 2017 Best Ballpark Renovation award by Ballpark Digest.

As the Class-A affiliate of the Boston Red Sox, the Greenville Drive is primely positioned for success. As the director of the Drive’s ticketing department, this individual will be responsible for managing and operating all box office locations and box office employees. Furthermore, this individual will be responsible for maintaining and growing our long-term relationships with season ticket holders, corporate partners, and local businesses. As Greenville, SC is one of the fastest growing cities in America, there is ample opportunity to develop meaningful relationships both internally and externally to help promote the Drive brand.
Job OverviewThe Director of Ticket Operations is a critical member of the Drive team, responsible for overseeing, managing, and executing all aspects of the Drive’s various ticketing products, plans, and systems. This individual will seek to maximize the potential of the Drive’s ticketing operations by positioning the Drive as one of the leaders in all of Minor League Baseball. The following descriptions are all measures of what success will ultimately look like in this position:
Box Office Operations a. Create, implement, and enforce box office office policies and procedures that are clear and effectively communicated to all full-time and seasonal employees.b. Daily maintenance of records for all sales transactions, cash deposits and reconciliations, and management of seat inventory throughout the ballpark.c. Coordination and management of will call tickets for all Drive and amateur baseball games at Fluor Field. This includes printing, sorting, and organizing all will call tickets prior to gates opening.

Relationship Management a. Manage the Drive’s Customer Relationship Management database through our ticketing providers. This process is vital to the Drive’s success as we seek to engage with our customers and fans.b. Develop and manage relationships with our ticketing point-of-sale company, ticketing printer, suite leaseholders, and other various vendor and customer relationships.c. Develop and maintain relationships with current and potential season ticket holders, large group customers, and corporate partners. Essential to success in this area is close coordination and integration with the Marketing/Sponsorship team and the Sales team.
Talent Management a. Lead all staffing needs related to the Drive’s ticketing operations. This includes direct oversight of the existing staff in addition to appropriately staffing all 70 Drive games, amateur baseball games, special events and non-gameday staffing. The Director of Ticket Operations is primarily responsible for staffing box office employees and ticket scanners.b. Ensure smooth and streamlined shared resource management across all Drive departments for ticketing purposes (e.g., Finance/Accounting, Sales team integration, Marketing/Sponsorships, etc.) Reporting & Financial Performancea. Work with the Drive’s Vice President of Finance and Administration to manage ticket tracking documents that help track daily ticket sales and financial performance. This tracking document should outline the financial performance of walk-up vs online sales, gameday vs non-gameday sales, and other relevant metrics to track against the overall Greenville Drive annual budget.b. Prepare ticket sales reports on a daily and monthly basis, which are incorporated into the overall Greenville Drive financial statements.c. Prepare deposit reports for all ticket sales on a daily basis.d. Manage and operate the Greenville Drive’s ticketing point of sale system, including loading new ticket products, managing the ticket manifest, and recording daily sales transactions.

Job Qualifications

  • 4-year college degree from an accredited college or university preferred
  • 3 or more years of experience in ticket operations and sales preferred
  • Be a team-leader with the ability to manage relationships with internal and external partners
  • Must be flexible and able to adjust within a fast-paced work environment with shifting deadlines and schedules. Must also be a multi-tasker with a strong work-ethic
  • Be a creative thinker and a problem solver – someone who can bring innovative ideas to grow the brand and the business and be capable of executing those ideas
  • Strong conceptual planning, creative vision and innovation skills
  • Knowledge of Excel, Word, PowerPoint, and ticketing point-of-sale systems preferred
  • Exceptional written, oral, interpersonal and presentation skills and the ability to effectively interface with people at all levels within the organization and community
  • Ability to work flexible hours, including weekends and nights during Greenville Drive home games, amateur baseball games and otherevents hosted at Fluor Field