$200K - $250K(Ladders Estimates)
The Director of Technology Operations provides the strategic direction for the infrastructure and operations function of the Information Technology organization and manages staff.
MAJOR ACCOUNTABILITIES / SPECIFIC JOB COMPETENCIES
Responsible for the strategic direction for IT infrastructure and operations functions. Assesses the relative impact of IT industry trends on current and future enterprise IT infrastructure needs. Leads the development of IT infrastructure strategy, architecture, service delivery standards and procedures for the enterprise. Participates in IT strategic planning activities, bringing a current knowledge and future vision of infrastructure technology, systems and best practices.
Interfaces with other CHS departments and other IT directors and managers to define infrastructure support initiatives and solutions for improving service efficiency and effectiveness.
Responsible for information technology security activities, user provisioning and policy formulation. Implements health care industry best practices for data security. Incorporates data security concerns into IT operations.
Manages the IT Help Desk and its staff.
Responsible for data center operations, network management, Citrix and all servers. Oversees the development of procedures and processes for enterprise network and data center operations. Responsible for ensuring that the enterprise has the capability to support new technologies and maintain high levels of network performance, data integrity and reliability.
Responsible for management of service level agreements with outsourced operations. Establishes metrics, key performance indicators and service level agreements for purposes of driving performance of IT service delivery. Responsible for service delivery management of databases, servers, network storage, virtualization platforms, Citrix, e-mail and other technology platforms shared across the enterprise.
Establish governance for the maintenance of processes, documentation and effective management of the IT Operations function. Responsible for developing business and technology standards and best practices for the IT department and responsible for all network and data center operations.
Responsible for the preparation and oversight of the IT operations budget.
Bachelors in Computer Science, Information Systems or other related field or 8 years equivalent experience. Broad knowledge of network systems and protocols, integration protocols, server administration and databases. Proven ability to lead the design and development of all components of infrastructure architecture. 10 years of Health Care IT leadership experience with at least 5 years in a management role. Must include leadership experience in areas such as network design and administration, data center operations, database and system administration
Valid Through: 2019-10-18