$150K - $200K*
The Sr. Manager or Director of Technical Support oversees the Tier 0 and Tier 1 technical support staff who are the first line of technical product support to Omnitracs' customers. This team is responsible for responding to and resolving technical client facing issues through various forms of communication, primarily phone and email. Management of the team will include measuring the performance of support staff against established benchmarks, ensuring all client interactions are handled in an efficient and quality focused manner, and providing coaching and feedback to improve team performance. This role brings customer issues to the attention of other areas of the organization. The leader of this team will also be expected to develop strategic initiatives for the team and will be accountable for the tactical implementation of those initiatives within their teams.
ESSENTIAL RESPONSIBILITIES AND DUTIES:
Valid through: 2020-3-4
$110K - $130K
3 days ago