Director of Support Services
Salt Lake City, UT 84118 In-Person
1 month ago
By clicking Apply, I agree with Ladders'
Job Description
Overview
We're seeking a new Director of Support Services at University of Utah Health!
This position manages the operations and strategic planning of human resources and financial management for the assigned area. Areas of responsibility include the following:
The incumbent acts as a catalyst between departments, staff, patients, and customers to ensure continuity and quality of service in support of the goals and mission of the organization.
This position has no responsibility for providing care to patients.
Qualified applicants must have completed:
Preferred qualifications include:
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
Responsibilities
Job Specific Responsibilities and Accountabilities
Talent Management
Financial Management
EPE/Service
Quality
Performance Management
Building Relationships
Qualifications
Qualifications
Required
Qualifications (Preferred)
Preferred
Employee must be able to meet the following requirements with or without an accommodation.
Physical Requirements
Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing, Walking
We're seeking a new Director of Support Services at University of Utah Health!
This position manages the operations and strategic planning of human resources and financial management for the assigned area. Areas of responsibility include the following:
- Environmental Services
- Valet Services
- Patient Transport Services
- Laundry and Linen Services
The incumbent acts as a catalyst between departments, staff, patients, and customers to ensure continuity and quality of service in support of the goals and mission of the organization.
This position has no responsibility for providing care to patients.
Qualified applicants must have completed:
- Bachelor's degree in Health Care Administration, Business Administration, or related area, or equivalency.
- Six years of progressive management experience.
Preferred qualifications include:
- Master's degree in Health Care Administration, Business Administration, or related area.
Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.
As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, diversity, integrity, quality and trust that are integral to our mission. EO/AA
Responsibilities
Job Specific Responsibilities and Accountabilities
- Performs to required standards for job specific responsibilities and technical competencies.
Talent Management
- Hiring, training, developing, and communicating with staff.
Financial Management
- Responsible for developing, monitoring and achieving budget goals.
- Manages labor and non-labor expenses to budget or flex budget.
- Manages revenue to budget to maximize potential revenue.
EPE/Service
- Responsible for patient satisfaction scores within assigned area(s).
- Responsible for upholding PROMISE standards of direct reports and team members.
Quality
- Responsible to achieve quality goals for assigned area(s).
- Manages and promotes continuous process improvements in assigned area(s).
Performance Management
- Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
- Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
Building Relationships
- Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
- Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.
- Ability to perform the essential functions of the job as outlined above.
- Demonstrated leadership, human relations, and effective communication skills.
- Ability to determine the appropriate staff mixes to support patient and customer needs.
- Knowledge of hospital business operations and demonstrated strategic planning skills.
- Knowledge of budgeting practices, reporting analysis, and forecasting.
Qualifications
Qualifications
Required
- Bachelor's degree in Health Care Administration, Business Administration, or related area, or equivalency.
- Six years of progressive management experience.
Qualifications (Preferred)
Preferred
- Master's degree in Health Care Administration, Business Administration, or related area.
Employee must be able to meet the following requirements with or without an accommodation.
- This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.
Physical Requirements
Listening, Manual Dexterity, Near Vision, Sitting, Speaking, Standing, Walking
About University of Utah Health
Learn More About University of Utah HealthUtah State University is a public land-grant research university in Logan, Utah. It is accredited by the Northwest Commission on Colleges and Universities. With nearly 20,000 students living on or near campus, USU is Utah's largest public residential campus. As of Fall 2020, there were 27,691 students enrolled, including 24,649 undergraduate students and 3,044 graduate students. The university has the highest percentage of out-of-state students of any public university in Utah, totaling 23% of the student body.
Founded in 1888 as Utah's land-grant college, USU focused on science, engineering, agriculture, domestic arts, military science, and mechanic arts. The university offers programs in liberal arts, engineering, business, economics, natural resource sciences, as well as nationally ranked elementary & secondary education programs. It offers master's and doctoral programs in humanities, social sciences, and STEM areas. It received its current name in 1957.
The university is classified among "R1: Doctoral Universities – Very high research activity". Utah State University is associated with seven Rhodes Scholars, one Nobel Prize winner, one MacArthur Fellows Program inductee, four recipients of the Harry S. Truman Scholarship, and 34 recipients of the Barry M. Goldwater Scholarship. USU has nine colleges and offers 159 undergraduate degrees, 83 master's degrees, and 41 doctoral degrees. USU's main campus is in Logan, with regional campuses in Brigham City, Tooele, and the Uintah Basin, and 28 other locations throughout Utah. In 2010, the College of Eastern Utah, in Price, Utah, joined the USU system becoming Utah State University College of Eastern Utah. Throughout Utah, USU operates more than 20 distance education centers. Regional campuses, USU Eastern, and distance education centers account for 25% of the students enrolled. USU has 163,000 alumni in all 50 states and 114 countries.
Founded in 1888 as Utah's land-grant college, USU focused on science, engineering, agriculture, domestic arts, military science, and mechanic arts. The university offers programs in liberal arts, engineering, business, economics, natural resource sciences, as well as nationally ranked elementary & secondary education programs. It offers master's and doctoral programs in humanities, social sciences, and STEM areas. It received its current name in 1957.
The university is classified among "R1: Doctoral Universities – Very high research activity". Utah State University is associated with seven Rhodes Scholars, one Nobel Prize winner, one MacArthur Fellows Program inductee, four recipients of the Harry S. Truman Scholarship, and 34 recipients of the Barry M. Goldwater Scholarship. USU has nine colleges and offers 159 undergraduate degrees, 83 master's degrees, and 41 doctoral degrees. USU's main campus is in Logan, with regional campuses in Brigham City, Tooele, and the Uintah Basin, and 28 other locations throughout Utah. In 2010, the College of Eastern Utah, in Price, Utah, joined the USU system becoming Utah State University College of Eastern Utah. Throughout Utah, USU operates more than 20 distance education centers. Regional campuses, USU Eastern, and distance education centers account for 25% of the students enrolled. USU has 163,000 alumni in all 50 states and 114 countries.
