Director of Support in Atlanta, GA

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compensation:

$200K - $250K

specialty:

Technical Support, Technology Management

experience:

11 - 15 years

Job Description

The Director of Support serves Pindrop in a multi-capacity role. This role will need to develop strong relationships with Engagement Management, Delivery, Product and Engineering providing the technical insight of the issues associated with Pindrop's sustaining customer base. Our Customer Success team manages smooth deployments and ensures our clients receive prompt, courteous, and expert technical assistance. This role requires a deep understanding of Pindrop's product offering and its operationalization in the customer's environment.


what you'll do

  • Manage a diverse team of approximately 15 ranging in skillset and grow the team as the company scales.
  • Develop strong relationships with Engagement Management, Delivery, Engineering and Product teams.
  • Drive efficiencies utilizing tools such as ServiceNow, Confluence, Slack and Jira.
  • Take ownership of customer happiness by contractual SLA objectives.
  • Retain t
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Valid through: 2020-1-20

About Pindrop

Pindrop is an American information security company that provides risk scoring for phone calls to detect fraud and authenticate callers. Pindrops patented and proprietary audio analysis technology analyzes 147 different features of a phone call. This analysis provides location, on a regional scale, that helps identify the uniqueness of a device and attaches it to a caller. In 2015, Pindrop screened more than 360 million calls and in total has raised $122 million in funding. The origin of Pindrop was a concept developed at the Georgia Institute of Technology. Vijay Balasubramaniyan, a computer science graduate from India studying the traits of wanted versus unwanted phone calls, teamed with his thesis advisor Mustaque Ahamad to launch a VentureLab project called Telineage in September 2010. Balasubramaniyan, Ahamad and two colleagues presented an ACM paper on what would become Pindrops core technology. Balasubramaniyans idea was to acoustically fingerprint phone calls and associate that data with the phone number. In 2011, he completed his studies, partnered with Paul Judge, a fellow GT alum and security industry veteran, and founded Pindrop as a voice security company that combats fraud by analyzing and assigning risk to phone calls.
Total Jobs:
15
Total Experts:
1
Average Pay:
$128,125
Total value of jobs:
$4,100,000
% Masters:
27%

Pindrop Photos

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