The Director of Specialty Transport provides leadership and daily operational management of the Medical City Healthcare medical transport system which includes multiple bases, air and ground transport vehicles and services covering a multi-state region. The scope of responsibilities includes operational planning and finance. Staff training, compliance to assure excellent patient care and satisfaction while prioritizing safety standards. The Program Director is charged with the operational integration of clinical care, aviation and dispatch/communications functions.
• Responsibilities include fiscal, human resource, and operational functions. Maintains 24-hour accountability and responsibility of all aspects of the program over bases and specialty teams.
• In coordination with the Medical City Dallas Medical Director(s), Division VP, Pediatric, Neonatal and Perinatal Medical Directors assures quality patient care, directs all operational aspects of emergency medical transport including rotor, fixed-wing and ground. Maintains oversight of daily operations.
• Assist in planning, development, and implementation of long term and short term strategic initiatives for Medical City Healthcare. Responsible for Business development and growth of the Program.
• Responsible for all regulatory compliance.
• Responsible for development of Patient care standards, protocols, policies and procedures.
• Responsible for development and implementation of all operational and safety policies/procedures in conjunction with the rotor and fixed wing area mangers/Lead Pilots.
• Responsible for development, implementation and monitoring of operational and capital budgets including Primary, Neonatal/HROB/Ground CCT.
• Directs interviewing, hiring, scheduling, promotion and corrective action for the CFN, Operations leader, team coordinators, Patient Access Representative and ancillary staff.
• Promotes Medical City Healthcare culture of excellence and quality service through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs.• Demonstrates comprehensive knowledge of practice of Nursing, Medical, Aviation and regulatory requirements for the state of Texas, and surrounding states in the region.
• Demonstrates the ability to plan and provide for delivery of critical care transport services.
• Ability to recognize the need and concerns of people and to maintain constructive relationships in dealing with them. Participates in counseling and guidance of personnel.
• Demonstrates an understanding of the significance of physician partnerships. Demonstrated knowledge and understanding of organizational policies, procedures, and systems.
• Communication - communicates clearly and concisely. Excellent verbal and written skills
• Leadership - guides individuals and groups toward desired outcomes, setting high performance standards and delivering leading quality services.
• Customer orientation - establishes and maintains long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Decision Making - Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or develops appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences.
Job Code: 26500-107394