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Director of Service Account Management in Chicago, IL


Chicago, IL 60601
4w ago


Account Management, Sales Management & Operations


5 - 7 years

Job Description

This role it is expected to comfortably interact with C-Suite customer executives. Position is responsible for leading field technical service, strategic account service teams, and technical product specialist resources who are accountable for daily customer satisfaction, proactive consultation, system maintenance and upgrades, and problem resolution at the customer level. The Director will recommend, develop, implement, monitor and evaluate zone goals, objectives, policies and procedures related to client services and operations. This position is responsible for team development, client retention, achieving corporate/department strategic goals relative to client base, budget development/management and overall client satisfaction. The Director is responsible for development of long term account management strategy in conjunction with Sales Working with subject matter experts and Sales, the Director will be for responsible for identifying services growth and expansion opportunities,

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Valid through: 2020-3-18

About Agfa

Agfa-Gevaert N.V. (Agfa) is a Belgian multinational corporation that develops, manufactures, and distributes analogue and digital imaging products and systems, as well as IT solutions. The company has three divisions. Agfa Graphics offers integrated prepress and industrial inkjet systems to the printing and graphics industries. Agfa HealthCare supplies hospitals and other care organisations with imaging products and systems, as well as information systems. Agfa Specialty Products supplies products to various industrial markets. It is part of the Agfa Materials organization. In addition to the Agfa Specialty Products activities, Agfa Materials also supplies film and related products to Agfa Graphics and Agfa HealthCare. Agfa film and cameras were once prominent consumer products. However, in 2004, the consumer imaging division was sold to a company founded via management buyout. AgfaPhoto GmbH, as the new company was called, filed for bankruptcy after just one year. The brands are now licensed to other companies by AgfaPhoto Holding GmbH, a holding firm. Following this sale, Agfa-Gevaerts commerce today is 100% business-to-business. Headquartered in Mortsel, Belgium, Agfa has sales organisations in 40 countries. In countries where Agfa does not have its own sales organisation, the market is served by a network of agents and representatives. At the end of 2011, the company had 11,728 employees (full-time equivalent permanent) worldwide. Agfa has manufacturing plants around the world. The largest production and research centres are based in Belgium, the United States, Canada, Germany, France, Italy and China. Net sales for 2011 totalled 3,023 million euros.
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