Director of School Operations in Memphis, TN

$80K - $100K(Ladders Estimates)

KIPP Foundation   •  

Memphis, TN 38101

Industry: Education, Government & Non-Profit


Not Specified years

Posted 56 days ago

KIPP Memphis Collegiate Schools:

KIPP is a national network of free, open-enrollment, college-preparatory public schools with a track record of preparing students in underserved communities for success in college and in life. There are currently over 200 KIPP schools serving nearly 70,000 students in 20 states and the District of Columbia. KIPP Memphis Collegiate Schools (KMCS) is a part of the national KIPP Network. This year KMCS will serve approximately 3,000 students in grades K-12 at seven different schools.


The mission of KIPP Memphis is to create high performing schools in the Memphis community that will equip all students with the necessary academic and life skills needed to succeed through college and the competitive world beyond.

Position Overview:

The Director of School Operations is the operational leader of the school. S/he is critical to the successful and efficient running of the campus. This position is central to the realization of our mission as it provides the School Leader and Assistant Principals (APs) the opportunity to focus almost exclusively on teaching and learning within the schools. The Director of School Operations will, therefore, be an individual who embraces innovation and continuous improvement, is willing to get his/her hands dirty, and relishes the challenge of finding ways to work smarter and more efficiently, all in support of ensuring the instructional staff and leaders can stay focused on teaching and learning.

The Director of School Operations will report to the School Leader and manage the school front office team as well as outside vendors/service providers. They will also serve on the school leadership team. The ideal candidate would possess a strong set of leadership and character strengths including:

• Collaborative

• Highly organized and efficient

• Problem solver

• Detail-oriented

• Committed to excellence

• Visionary

Duties and Responsibilities

The responsibilities of the Director of School Operations are, but not limited to, the following:

School Operations Leadership & Operations Team Management

• In partnership with the School Leader and the regional leadership, develops the school-wide operation's vision that supports and operationalizes the academic and cultural vision of the school

• Plays a leadership role in the school's strategic and annual planning and budgeting processes

• Hires, manages, coaches, and develops school operations team members (including front office staff and vendors) and holds them accountable to goals and outcomes

• Serves as the primary point of contact for the regional Shared Service Team, responding to requests and collaborating with teammates across the region to build scalable, region-wide systems, policies, and procedures

Finance & Purchasing

• Works closely with the principal to develop the school's annual budget

• Actively manages the school budget throughout the year by participating in monthly budget meetings to review budget variances, actively monitoring school spending, and proactively seeking opportunities to ensure spending is always aligned to the school's academic priorities

• Manages the school purchasing process by establishing clear systems for staff to request items, placing orders with vendors, tracking delivery, and coding and submitting purchases orders, invoices, and reimbursement requests

• Manages the school payment process for activity fees and uniforms

• Approves school purchases under a specific financial threshold

• Serves as the first school-based point of contact regarding finance and works with the regional Finance team to ensure financial compliance and reporting

Facilities & Maintenance

• Oversees most aspects of facilities issues, including maintenance, managing staff/vendors, aesthetics, shared space agreements, and campus safety

• Regularly conducts facilities walkthroughs and liaises with custodial staff/vendors to ensure that the facility looks the best it can

• Ensures that the main office is neat, organized, welcoming and has all important parent-facing materials

Food Service, Transportation, and Special Events

• Serves as the eyes and ears of the school to ensure that all school operations run seamlessly each and every day, proactively problem solving and developing systems where needed

• Oversees all aspects of food service, including quality, managing staff/vendors, meal tracking, and compliance

• Manages the logistics of meal delivery (breakfast, lunch, snacks) including staff duty schedules and cafeteria schedules and routines

• Oversees all aspects of transportation including vendor management, arrival and dismissal procedures, and setting and managing staff duty schedules

• Owns logistics of communications and external relations through parent letters, weekly staff notes, surveys, and visitors

• Owns all logistics (e.g. transportation, lodging, meals, staffing plan, etc.) of all off-site field trips and all on-site special events (Report Card Nights, Performances, Graduation, staff celebrations, etc.)

• Serves as the point person for hosting visitors on school tours

Technology & Equipment

• Ensures that students and staff have access to needed technology and works with regional Tech Team to plan technology-related enhancements

• Leads the school opening/startup process each year to ensure that doors are ready to open by ordering furniture, equipment, instructional supplies, and ensuring that student services (e.g. food service, transportation) are ready to go

• Manages the school's supply and asset inventory (e.g. computers, textbooks)

Student Information, Testing, and Academic Operations Support

• Manages systems for and maintains accurate student data and information in compliance with federal, state, regional and school expectations

• Manages the substitute teacher process including participating in substitute interview events/orientations, orienting new subs to the school, and managing the process by which teachers seek coverage for absences

• Works with the principal or Assistant Principals to manage the logistical elements of all major student assessments

• Manages logistics of report cards/progress reports/transcripts

Student Recruitment & Enrollment

• Develops and manages student recruitment strategy to ensure that the school begins the academic year with full classes and actively recruits to fill open seats

• Ensures that parent info sessions, school tours, and the lottery and enrollment process are tightly planned and executed

Risk Management, Compliance, and Human Resources Administration

• Ensure that the school is prepared for emergencies by conducting all drills and training staff on emergency plans

• Partners with regional Human Resources/ Talent Recruitment on the new hire process (e.g. interviews, new hire offer letters, onboarding)

• Partners with regional Human Resources/ Talent to ensure that school staff have complete, current, and accurate employee files and certifications; all personnel interacting with students have background checks on file; and schools comply with all areas of legal compliance (e.g. Human Resources, FERPA, etc.)

• Completes the exit form for terminating employees and partners with the regional human resources team on any action items surrounding the exit logistics

• Reviews time off data provided by the human resources team to ensure accuracy and assess leave trends

• Communicates leave needs and critical dates to the human resources team and assists in the facilitation of employee leaves


• Bachelor's degree required

• Prior leadership and management experience; successful team leadership and strong track record of results

• Experience working with underserved communities, families and/or students

• Excellent organizational and communication skills

• Friendly and able to work well with others in a fast-paced environment

• Ability to multi-task and work within an ambiguous, fast-moving, start-up environment, while driving toward clarity and solutions

• Extreme flexibility, with a strong work ethic and an entrepreneurial spirit to accommodate high levels of responsibility and multiple priorities

• Computer and financial literacy, including Microsoft Word and Excel

• Commitment to the belief that outstanding school leaders, staff, and teachers can achieve excellent outcomes for all students

As an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Valid Through: 2019-9-16