Director of Sales & Marketing Operations ( Salesforce Expert )

5 - 7 years experience  •  Education.

Salary depends on experience
Posted on 04/19/18
Bothell, WA
5 - 7 years experience
Education.
Salary depends on experience
Posted on 04/19/18

Essential Job Functions/Duties:

  • Manage daily operations of Salesforce (This is a hands on role and requires Salesforce administration experience)
  • Works closely with departments to proactively identify opportunities for process improvements. Facilitates an organization of continuous process improvement.
  • Works closely with departmental management to inspect process quality and prioritize opportunities for improvement. Assists departmental management in understanding process bottlenecks and inconsistencies. 
  • Work with departmental management to drive performance of their teams.  Coordination, analysis, report development and dissemination of key sales performance Indicators (KPIs) for the various processes
  • Monitors the accuracy and efficient distribution of all reports and other intelligence essential to the sales and marketing organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed.
  • Work closely with departments to create, implement, and track successful customer engagement campaigns that maximize effectiveness.
  • Responsible for modeling, maintenance and communication of product pricing configuration.
  • Research and remain knowledgeable of sales and marketing industry trends.
  • Complete sales forecasts and sales activity reports and presentations in a timely manner.
  • Develop and implement “best-practice” procedures to streamline current processes.
  • Design and implement strategies to improve the customer and buying experience.
  • Directs and supports the consistent implementation of company initiatives.

 

Competencies:

  • Current Salesforce administration experience 
  • BA/BS degree or equivalent marketing and sales experience.
  • Minimum of five years of experience in managing sales and marketing systems (current Salesforceexperience (or certification) required and Marketo experiencepreferred)
  • Minimum of five years’ experience in working in sales and marketing operations, process management (Agile or Lean methodology preferred) or other directly related experience
  • Minimum of three years managing an operations team
  • Strong analytics experience using Salesforce, Marketo, Microsoft Excel, SQL and Report tools preferred.
  • Excellent communicator and creative thinker, with an ability to use data to inform all decisions.
  • Ability to work well with others, motivate other team members, and thrive in a dynamic and challenging work environment.
  • Strong history of meeting goals and achieving scheduled deadlines.
  • Passionate orientation and attention to customer satisfaction.
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