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Director of Sales and Customer Onboarding in Wilmington, DE


Wilmington, DE 19801
7w ago


$200K - $250K*


Sales Management & Operations, Sales


11 - 15 years

Job Description

WSFS Bank is currently seeking a Director of Sales and Customer Onboarding. The Director of Sales and Customer Onboarding will play a critical role in driving the success of our branch sales team, ensuring that every team member has the knowledge, skills, and tools to grow current Customer relationships and drive sales goals and results. In order to achieve this, the incumbent will be responsible for creating, defining, developing and implementing sales methodology, processes, tools and best practices to build the Sales & Customer Onboarding department and create an outstanding customer journey from product discovery to product adoption and engagement.

This role will develop and implement new processes and best practices for the Sales and Customer Onboarding in both the branch and Contact Center channels, while updating any existing processes and proactively identifying and minimizing bottlenecks, friction and inconsistencies in the sales process. The incumbent will ensur

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Valid through: 2020-3-4

About WSFS Bank

WSFS Financial Corporation is a multibillion-dollar financial services company. Its primary subsidiary, WSFS Bank, is the oldest and largest locally managed bank and trust company headquartered in the Delaware Valley. WSFS operates from 76 offices located in Delaware (46), Pennsylvania (28), Virginia (1) and Nevada (1) and provides comprehensive financial services including commercial banking, retail banking cash management and trust and wealth management. Other subsidiaries or divisions include Christiana Trust, WSFS Wealth Investments, Cypress Capital Management, LLC, Powdermill Financial Solutions, LLC, West Capital Management, Cash Connect, WSFS Mortgage and Arrow Land Transfer. WSFSs Cash Connect subsidiary provides ATM support services across all 50 states for more than 16,000 ATMs. Cash Connect operates the second largest ATM servicing platform in the United States. Serving the Delaware Valley since 1832, WSFS Bank is one of the ten oldest banks in the United States continuously operating under the same name. Wilmington Savings Fund Society was chartered as a Delaware thrift in 1832 by a group of Wilmington community leaders and businessmen. The bank was formed for the working citizens of Wilmington to encourage thrift, and safeguard and increase their savings in a community bank. The banks first day of business was February 18, 1832, in a rented room "one door below" Town Hall on Market Street. The bank grew steadily through the 19th century, and moved locations twice more before constructing their own building at 838 N. Market Street in 1895.[citation needed] The building stood until 1929,[citation needed] when the current building was constructed and opened for business. Three years later the building would receive its landmark mural, Apotheosis of the Family by N. C. Wyeth. The mural, 60'x19', was commissioned by Frederick Stone to celebrate the banks 100th anniversary, and a smaller version of this mural still hangs in the banks new headquarters at 500 Delaware Avenue in Wilmington.[citation needed] WSFSs growth continued in the 1950s and 60s, and was the first bank in the United States to issue debit cards in the late 1960s. By the 1980s, WSFS had expanded from northern New Castle County into Kent and Sussex counties, and went public in 1986 on the NASDAQ market. By the early 1990s the bank was in poor financial shape, and was near bankruptcy. The Board of Directors hired Marvin "Skip" Schoenhals in 1990, and began a dramatic turnaround. Nearly all of the lower Delaware branches were sold to Wilmington Trust, and lending practices and credit quality were administered more closely.[citation needed]
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