Responsible for the overall clinical quality, integrity, service excellence and financial viability of rehabilitation programs within designated geography to ensure customer and company expectations are met. Plans, develops, implements and monitors appropriate provision, documentation, billing of clinical services and customer relations. With support of the National Director identifies and implements growth opportunities. Evaluates effectiveness of employees and ongoing programs.
ESSENTIAL JOB DUTIES
- Plans, develops, implements and monitors operations for overall quality, effectiveness, and financial viability. Works with Rehab Team to ensure operational and clinical functions deliver desired results across defined area
- Takes responsibility for the development, retention, hiring, performance management, compensation, and engagement of therapy staff. Partners with and utilizes HR resources.
- Implements an optimal staffing plan within the defined geography of the agencies within designated geography.
- Oversees clinical competency of therapy staff and implementation of clinical resources, core programs and applicable specialty products
- Delivers patient care and/or clinical supervision to meet each patient’s goals and needs as prescribed by medical doctor and determined by the evaluation and treatment plans. Ensures all care delivery is consistent with individual’s license.
- Ensures staff is properly licensed and trained in skilled therapy documentation; completes reviews for documentation quality and billing integrity; some reviews may be delegated to appropriately credentialed team member(s)
- Assists customers within their designated geography with outreach and program development to meet the customer’s needs. Partners with sales person and marketing in a variety of areas to assist in the development of new business opportunities.
- Ensures and validates customer satisfaction through strategic planning, organic growth, problem resolution and relationship
- Oversees compliance with accurate documentation, billing of therapy services, and denials. Partners with the HR administration team to ensure completion of annual compliance requirements.
- (California specific) Therapy Assistants in this role do not treat. Meetings attended by the DOR such as PPS or MDS are for sharing information only. Therapy Assistant DOR is to information with the treating therapists allowing for a registered therapist to make any clinical decisions.
- Graduate from Physical Therapy/Physical Therapy Assistant, Occupational Therapy/Occupational Therapy Assistant or Speech-Language Pathology program
- Must possess and maintain a current license in the state of practice; Therapist license, strongly preferred
- Minimum one (1) year experience in the Home Health setting as treating therapist or therapy assistant, minimum three (3) years experience, preferred
- Minimum one (1) year therapy management experience
- Currently Credentialed Documentation Auditor (CDA) or ability to become credentialed within six (6) months
- Experience completing and training completion of OASIS (preferred)
- Ability to travel occasionally with overnight stays
- Must be capable of maintaining regular attendance
KNOWLEDGE, SKILLS, ABILITIES & BEHAVIORS
- Working knowledge of Microsoft Office applications (Outlook, Word, Excel, & PowerPoint) and ability to learn company or customer systems
- Skillful in leading multi-discipline teams with direct and matrix reporting structures
- Ability to manage multiple treatment environments and types of customers
- Business Acumen and ability to learn financial processes and systems
- Demonstrated clinical management excellence
- Excellent oral, written, and interpersonal communication skills
- Demonstrated success in sales and marketing of rehabilitation services
- Working knowledge of trans-disciplinary issues
- Ability to manage multiple tasks at one time without compromising
- Must be able to maintain confidentiality regarding patient, employee and company proprietary information
- Must have the ability to relate professionally and positively and work with patients, families, caregivers, and other employees at all levels