Director of Quality Assurance


Ridgefield Park, NJ

Industry: Consumer Goods / Miscellaneous


Less than 5 years

Posted 348 days ago

  by    Herb Scales

My client is a Chinese major and small appliance manufacture with a US subsidiary in Ridgefield Park, NJ. This subsidiary just started operating in June 2017. This is a "ground floor" opportunity.

The Successful candidate will have a background in Quality related positions within the major home and/or small appliance industries. Travel requirements will be up to 40% with most of it in China. My client would prefer to hire a full time (W-2) employee, but may consider hiring a full time (1099) consultant.

The Position


Ridgefield Park, NJ

Reporting Relationships

The Director, Quality Assurance will report to the President, Americas

Position Charter

We are seeking a Director of Quality Assurance that will lead, manage and evaluate all facets of the client's Home Appliance Products Customer Satisfaction Operations.

Major Duties and Responsibilities

·        Oversee quality data, identify product failure reasons / symptoms and the reporting of findings and trends.

·        Diagnosis product samples (Pre-and post-production) for potential quality issues and Government Regulation specifications.

·        Identify Root Cause quality issues and recommend remedy action plans.

·        Create and provide repair and testing procedures to the service network.

·        Responsible for all quality improvement activities and communication to the manufacturing divisions.

·        Oversee the process of resolving and providing resolutions to external party issues.

·        Collaborate with the Manufacturing, Sales and Third-Party Call Center to improve quality and overall Customer Satisfaction.

·        Primary contact to FDA, CPSC and third-party testing labs.

·        Collaborate with the parent company's Group Design/ Engineering and QC teams to implement quality improvement processes and targets to support customer needs.

·        Review/ Implement an analytical Customer Care Call Center program to understand customer needs and product improvements leading to higher customer satisfaction.

The Candidate

·        Bachelor’s degree in Engineeringpreferred

·        7 (+/-) years’ experience in Home Appliance QA/Service

·        Experience in Home Appliance Manufacturing

·        Experience in service network management a plus

·        Demonstrated experience in business support and development

·        Ability to Speak/ Understand Chinese a plus

$150K - $180K