Director of Program Management

5 - 7 years experience  •  Education.

Salary depends on experience
Posted on 03/21/18
Los Angeles, CA
5 - 7 years experience
Education.
Salary depends on experience
Posted on 03/21/18

What We're Looking For:

The person we hire will share our passion for transforming how education is delivered. The Director of Operations drives operational priorities for their business and serves as the primary liaison for all matters related to workflow, processes and systems integration.

The ideal candidate will have the rare combination of operational know-how and strategic instinct. We are looking for someone who has a unique blend of experience; someone who will roll up their sleeves and take ownership, who can analyze program trends in order to identify and drive strategic initiatives, who has demonstrated success in a leadership role, who has experience in creating and improving processes, who can create software and systems requirements, who is technically-minded, and who can effectively communicate and be comfortable both in the academic world and in a dynamic fast-growing company. Strong candidates will have a demonstrated record of success working in uncertain environments, having delivered on business priorities with guidelines but not explicit instructions from management. This is a client-facing role that requires being able to balance multiple projects,  priorities, and detail while cultivating a trusted relationship with the university partner.

Key Responsibilities will include but aren’t limited to:

  • Process Development and Improvement
    • Think critically and strategically about current processes, systems and relationships and identify possible issues before they become issues
    • Manage and create workflow, processes and documentation between systems and groups
  • Project Management
    • Define project scope, goals and deliverables that support business goals in collaboration with the team – update and adapt to changes as needed
    • Set and continually manage and communicate project expectations within team
    • Prioritize requests and escalate as required to senior management
    • Identify and troubleshoot problem areas
    • Conduct project post mortems and creating recommendation reports
  • Drive Growth
    • Identify opportunities for improvement and growth within the programs
    • Think creatively and drive initiatives from inception to implementation
    • Work collaboratively with 2U departments to launch new initiatives
  • Stakeholder Management
    • Effectively manage relationships and projects both within 2U and with the school to ensure overall success of the program
    • Effectively communicate all relevant information to various stakeholders within 2U and with the school
    • Understand complex programs, processes and organizational structures and be able to function effectively within them
  • Reporting, Budgeting & Revenue/Invoice Reconciliation
    • Perform data analysis and compilation for tracking and reporting purposes
    • Compile various reports, PPT’s and other materials for reporting program information to various stakeholders
    • Manage oversight of budgets and ensure spending within targets, identifying sources of variance and potential remedies or opportunities
    • Provide financial oversight  in the development and tracking of program budgets, including but not limited to reconciliation, reporting, and understanding of variances
  • Other
    • Handle additional operational and administrative tasks as needed

Things That Should Be In Your Background

  • Bachelor’s degreerequired
  • 6-8years experience, with roles in operations or project management
  • Strong relationship management skills
  • Strong project management skills essential
  • Excellent computer skills (MS Project, MS Visio, MS Office inclusive of Word, Excel & PowerPoint)

Other attributes that will help you in this role:

  • Ability to execute work based on objectives rather than explicit instructions
  • Focused on achieving defined results, and exceeding goals and objectives
  • Ability to work with a diverse team in a fast-paced environment
  • Enthusiasm and the ability to thrive in an atmosphere of constant change
  • Strong attention to detail, adherence to deadlines and excellent follow through
  • Must be able to manage multiple competing priorities effectively
  • Ability to think critically and identify potential issues before they arise
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