Director of Professional Services

Synaptic Advisory Partners   •  

Stuart, FL

Industry: Enterprise Technology

  •  

Less than 5 years

Posted 56 days ago

What You Will Do

The Director of Professional Services owns overall responsibility for cultivating and strengthening the client relationship. The Director of Professional Services is expected be an expert in their field, be knowledgeable about Salesforce and its capabilities and be able to share their expertise to strengthen the project team. You will also drive account growth through existing clients and assist the sales team in driving new business utilizing your expertise in both your primary vertical and Synaptic's capabilities.

This position requires the ability to perform the following:

  • Perform in a leadership role with responsibility to help shape the strategic direction of the Salesforce practice
  • Identify, design and implement creative business solutions to continually improve the firm's methodology and approach
  • Responsible for driving business development, both by expanding and growing existing accounts and pursuing new client opportunities
  • Manage client relationships with an eye toward identifying and closing on new business opportunities
  • Present client pre-sales and sales pitches with sales team members
  • Articulate value proposition to clients, prospects, partners and market stakeholders
  • Maintain business terms for engagement contracts and drive negotiations
  • Oversee Salesforce related projects including new implementations, enhancements, integrations, support and other special projects
  • Leverage your individual subject matter expertise to help shape the direction of projects and educate internal and external audiences on best practices
  • Communicate with process stakeholders and customers at senior executive levels
  • Create and deliver presentations on technical concepts, project work plans, delivery approach, milestones, and results to client stakeholders
  • Review team progress to ensure client's goals are being addressed and compliance professional standards

The Director of Professional Services plays a critical role in Synaptic's success of project delivery and client satisfaction and therefore must consistently strive to meet or exceed our clients' expectations.

Skills and experience you need to be successful

  • Must have expertise in one of the following verticals: Health and Life Sciences, Oil and Gas, Manufacturing or Consumer Goods/Retail
  • Bachelor's degree or related experience
  • 3+ years of experience managing the lifecycle of software delivery and cultivating executive level relationships
  • Experience overseeing project delivery teams
  • Proven track record of success driving client satisfaction and account growth
  • Experience working within the Salesforce ecosystem
  • Excellent written and oral communication, presentation and customer service skills
  • Ability to adapt and find comfort in dynamic situations
  • Be a team player with strong interpersonal skills.