Job Requirements and Preferences:
As a Director, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:
- Arrange appropriate assignments and experiences to support others' learning and development.
- Seek out different ways to use current and relevant technological advances.
- Analyse marketplace trends - economical, social, cultural, technological - to identify opportunities and create value propositions.
- Deploy methods to keep up with, and stay ahead of, new developments and ideas.
- Offer a global perspective in stakeholder discussions and when shaping solutions/recommendations.
- Drive and take ownership for developing networks that help deliver what is best for stakeholders.
- Proactively manage stakeholders to create positive outcomes for all parties.
- Uphold the firm's code of ethics and business conduct.
Minimum Degree Required:
Additional Educational Requirements:
In lieu of a Bachelor Degree, 12 years of professional experience involving technology-focused process improvements, transformations, and/or system implementations
Minimum Years of Experience:
Preferred Fields of Study:
Computer and Information Science, Data Processing/Analytics/Science
- Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts in product development life cycles, client management, product management, contract adherence product delivery, managing project and product teams that manage internal and global network of professional services firms, including the following areas:
- Managing multiple products and projects simultaneously;
- Leveraging experience in all phases (development, execution, and transition) of product delivery;
- Utilizing the Knowledge of Statement of Work (SOW) and Change Order constructs to establish work performed is in scope and at the agreed upon level;
- Developing and managing product;
- Managing product scrum of scrums and sprint cycles;
- Developing multi-level relationships with client and team members to establish project delivery goals are met as planned;
- Identifying, managing, resolving, and mitigating key risks and issues impacting the project delivery;
- Establishing the transition methodology is well understood, adhered to, and is continuously adjusted to establish lessons learned are incorporated from each transition; and,
- Confirming new services have a fully developed end to end support structure, including Processes, Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and monitoring commensurate with business requirements and priorities.
Demonstrates thought leader-level abilities with, and/or a proven record of success directing efforts, preferably for a global network of professional services firms, in the following areas:
- Acting as a gatekeeper function that establishes effective transfer to Operations in compliance with the transition process for all new services introduced;
- Providing fully documented services which are updated and maintained throughout the life of the service;
- Establishing that appropriate lifecycle resourcing, training, tooling, support, and documentation is delivered with a formal project sign-off from all key stakeholders;
- Working with Project and product Managers, Business Owners, Service Owners, Implementation teams, Partners, Operations teams, and 3rd parties to establish that transition activities are executed and successful;
- Establishing that any new 3rd party contracts contain an agreed support schedule which aligns with the proposed support model and is backed up with SLAs managed through regular service reviews;
- Defining and delivering the end to end support model with all key stakeholders across multiple delivery organizations;
- Establishing all operational support material is completed to a high standard by all relevant Design and Service Transition functions; and,