Director of Product Development

ExlService   •  

Overland Park, KS

Industry: Professional, Scientific & Technical Services


11 - 15 years

Posted 33 days ago

This job is no longer available.


Basic Function 

  • Drive domain specific application innovation by involving senior leadership and domain experts and combining them with insights from industry trends and selection of best technologies.
  • Own the product roadmap
  • Participate in pre & post sales representing IT.
  • Lead evangelization of internal capabilities/products/practices/application delivery processes to EXL leaders, clients and own team.
  • Lead a team of applications solutioning experts and delivery management leads in the US including talent management and retention management
  • Establish strategic relationships with key IT suppliers, act as the liaison for 3rd party IT outsource providers

Essential Functions

  • Builds strong relationships with stakeholders (Business Operations, Clients, Front End team) and is the face of Technology
  • Drives the adoption of new tools and techniques, including the integration of AI to drive customer interactions and intelligent workflows
  • Participates in ideation and innovation opportunities with business and clients
  • Participates in product and platform development strategy planning with business & senior leaders.
  • Establishes governance and methodologies to ensure delivery and support with offshore teams
  • Brings outsider perspectives to drive capability maturity
  • Oversees estimation and execution of project work plans, providing direction to meet changing business needs
  • Participates in financial planning, budgeting (creation & optimization) activities
  • Drives effective governance and engagement with partners and suppliers


Technical Skills

  • Experience leading IT application innovation as a part of business strategy
  • Experience driving end to end product development processes is essential
  • Ability to effectively negotiate with senior stakeholders and peers to set direction and expectations
  • Knowledge of prevalent application platforms/technologies (BPM, ECM, SOA) and industry standard frameworks (Microsoft .Net, MS-SQL)
  • Experience negotiating software purchase and support agreements as well as crafting and reviewing large integrator and consultancy Statements of Work (SOW’s) is desired.

Process Specific Skills

  • Delivery experience in complex product development
  • Understanding of Premium Audit and Home/Commercial Survey a plus
  • Operating and leadership experience across geographies


Work Experience Requirements


  • 12- 15 years of experience in software development
  • At least 3 years managing large IT product development organizations for a company
  • At least 3 years providing vision, direction and leadership for IT applications
  • Experience in introducing new technologies and resulting change management is preferred