Director of Payroll Services

Citizens Financial Group, Inc   •  

Johnston, RI

Industry: Accounting, Finance & Insurance


Not Specified years

Posted 37 days ago


  • Provide oversight, direction, and direct involvement to ensure best in class service metrics. This will require stabilizing a newly implemented payroll platform (UltiPro) and optimizing capability.
  • Provide strategic direction, design, and continuous improvement of the payroll service offering.
  • Develop strategic business relationships to strengthen delivery capabilities. This included both internal and external stakeholders to ensure accountabilities are clear and data transfer is accurate and timely.
  • Engage with senior management across multiple business units to discuss relevant payroll matters; recommend process improvements; and/ or a new course of action for all payroll related activities.
  • Engage in problem solving; issue escalation and creative practices to ensure payrolls are processed accurately and timely.
  • Execute payrolltax and all ancillary services under the responsibility of third party vendor (Tax credit programs, unemployment, garnishments etc.)
  • Ensure compliance with all federal, state, and local laws and regulations as well as policies regarding payments of wages, tax withholding, garnishments, and employee elected deductions.
  • Support the internal controls review for payrollprocesses and related payroll software systems.


Required Skills/Experience:

  • Ability to build and maintain strong trust based relationships with a proven ability to influence stakeholders through setting the business context, relevant data and support of the operational and business strategies.
  • Skilled at using effective listening, probing and investigatory skills to handle complex, sensitive escalated inquiries and conversations with discretion, composure and compassion.
  • Strong customer service orientation, proactive and solution focused with an ability to deal effectively with difficult interactions and tough issues.
  • Technical background required to offer solution options as needed.
  • Extensive knowledge of payroll operations – to include time and attendance for an employee population of 17,000+
  • Extensive expertise of US payroll, taxreporting and statutory compliance at a senior level.
  • Extensive expertise in executive, deferred awards, benefits and payrolltax at a senior level.

Preferred Skills/Experience:

  • Experience with UltiPro for payroll; time and attendance preferred
  • Previous business analyst and/or systems analyst experiencepreferred

Education, Certifications and/or Other Professional Credentials:

  • Bachelor’s Degree or equivalent
  • Extensive project management skills

Job ID/ Req. Number190763