Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.
The Director of Patient Financial Services is responsible for providing healthcare and revenue cycle business intelligence subject matter expertise and practice leadership to Johns Hopkins International. The goal is to drive international patient business growth and maintain best practices with a strong focus on patient financial and revenue performance management. This position reports to the Vice President & Chief Financial Officer of Johns Hopkins International, with a matrix reporting relationship to the Vice President of Patient Services.
This individual is responsible for all patient-related financial activities, including but not limited to financial counseling, estimation, revenue-cycle management, billing, collection and reporting of patient financial accounts. This individual is also responsible for the development and implementation of strategies, processes and procedures designed to improve the overall effectiveness of patient financial service activities, including but not limited to service offerings, process automation and control, financial counseling’s effectiveness and cash collection.
This individual must demonstrate thought leadership, strong knowledge of regulatory impacts on patient finances, and the ability to integrate activities under his/her responsibility with the overall patient financial services functions of various Johns Hopkins entities. In addition, exceptional interpersonal skills are required to negotiate and implement revenue cycle improvements with internal/external stakeholders, clinical departments and hospital operating divisions, as well as external organizations. Superior management skills are absolutely necessary to oversee and integrate multiple teams with very diverse workforce, manage complex projects and build client relationships. The ability to manage large scale projects involving financial systems and processes integration among multiple entities is necessary.
Bachelor’s degree in Finance, Accounting, General Management, Business Administration, or a related field, is required.
Master’s degree in Business Administration, Health Administration, or Information Management is preferred. Leadership role in industry organization such as HFMA, AAHAM, or MHA strongly encouraged
D. Required Licensure, Certification, Etc.:
CPAM/CMPA, PMP, CTP, CPA, Six Sigma certification preferred.
E. Work Experience: