Director of Patient Financial Services

Johns Hopkins Healthcare   •  

Baltimore, MD

Industry: Healthcare


11 - 15 years

Posted 159 days ago

This job is no longer available.

Johns Hopkins employs more than 20,000 people annually across our health system. Upon joining Johns Hopkins, you become part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. If you share in our vision, mission and values and also have exceptional customer service and technical skills, we invite you to join an employer that is a leader and innovator in the healthcare field.

The Director of Patient Financial Services is responsible for providing healthcare and revenue cycle business intelligence subject matter expertise and practice leadership to Johns Hopkins International. The goal is to drive international patient business growth and maintain best practices with a strong focus on patient financial and revenue performance management. This position reports to the Vice President & Chief Financial Officer of Johns Hopkins International, with a matrix reporting relationship to the Vice President of Patient Services.

This individual is responsible for all patient-related financial activities, including but not limited to financial counseling, estimation, revenue-cycle management, billing, collection and reporting of patient financial accounts. This individual is also responsible for the development and implementation of strategies, processes and procedures designed to improve the overall effectiveness of patient financial service activities, including but not limited to service offerings, process automation and control, financial counseling’s effectiveness and cash collection.

This individual must demonstrate thought leadership, strong knowledge of regulatory impacts on patient finances, and the ability to integrate activities under his/her responsibility with the overall patient financial services functions of various Johns Hopkins entities. In addition, exceptional interpersonal skills are required to negotiate and implement revenue cycle improvements with internal/external stakeholders, clinical departments and hospital operating divisions, as well as external organizations. Superior management skills are absolutely necessary to oversee and integrate multiple teams with very diverse workforce, manage complex projects and build client relationships. The ability to manage large scale projects involving financial systems and processes integration among multiple entities is necessary.


A. Education:

Bachelor’s degree in Finance, Accounting, General Management, Business Administration, or a related field, is required.

Master’s degree in Business Administration, Health Administration, or Information Management is preferred. Leadership role in industry organization such as HFMA, AAHAM, or MHA strongly encouraged

B. Knowledge:

  • Knowledge of hospital operations and patient flow so as to be able to identify, analyze and address potential sources of issues or patient dissatisfaction
  • Knowledge of accounting/finance principles that directly impact the account receivables, charge transfers, contractual allowances and adjustments, financial class changes and revenue reclassification, and reserve methodology and mechanics
  • Knowledge of third-party billing and collection processes, with particular focus on billing requirements, contractual arrangements, utilization guidelines, and certification/authorization processes, for both institutional and professional fees
  • Knowledge of quality management principles and techniques, process re-engineering, and change management
  • Knowledge of technology alternatives applicable to the patient financial environment, i.e. optical imaging, call center processing, collector workstation, etc.
  • Knowledge of standard PC word processing, spreadsheet, and database applications

C. Skills:

  • Excellent interpersonal skills in dealing with subordinates, colleagues, third-party vendors, patients and payer representatives
  • Exceptional analytical ability and organizational skills necessary to assess, prioritize, and organize information/tasks, and provide timely recommendations based on analytical assessment
  • Superb verbal and written communication skills to support interaction and participation in meetings with patients, physicians, payer representatives, and representation of other departments within Johns Hopkins
  • Proven leadership and management skills necessary to oversee multiple teams, recruit and mentor employees, and provide support to senior management

D. Required Licensure, Certification, Etc.:

CPAM/CMPA, PMP, CTP, CPA, Six Sigma certification preferred.

E. Work Experience:

  • A minimum of ten years of experience within a large scale academic medical center, health system, or TPA industry.
  • At least three years in a revenue cycle management capacity
  • At least five years of management experience
  • Prior work experience must include significant involvement in data gathering and analysis, process design and reengineering, quality improvement, and change management
  • Experience in using team building and quality management concepts to positively influence the work environment<span style="color: white; line-height: 107%; font-family: "Arial",sans-serif; font-size: 9pt; mso-themecolor: background.