Director of Patient Access at RWJBarnabas Health in New Brunswick, NJ

RWJBH is seeking a full-time Director of Patient Access Services. This is a full-time, 40 hour per week position at RWJ University Hospital in New Brunswick.

Summary:

The Director of Patient Access Services provides support to management of all areas of Patient Access Services, 24/7 to include bed accommodations, financial counselors and registration teams; Main Admitting, Ambulatory Surgery, Emergency Department, Hospital Clinics, as well as specific Pre-registration and Insurance Authorization functions not performed by Central Access. The Director ensures Patient Access policies are administered across the facility and that all departments are in compliance.

Responsibilities:

• Maintains positive relationships with all customers, employee, physician, patient, visitor, and guests
• Uses sound employee relations practices and maintains high levels of visibility and accessibility
• Utilizes principles of CQI in all work situations.
• Able to project and appropriately staff the unit/department to effectively function to demand.
• Adheres to budgetary guidelines and targets-proactively manages budget variances and causes.
• Follows sound employee retention techniques; effective selection and hiring
• Interviewing, recognition, fair and timely discipline, and ongoing performance feedback
• Interacts constructively, tactfully and diplomatically with others and resolves conflicts effectively
• Demonstrates cultural competency and ability to maintain a diverse workforce
• Completes tasks and assignments in a timely, accurate and efficient manner.
• Responsible for ensuring the accuracy of registrations.
• Communicates issues and policies to all staff members as it relates to department and ancillary areas.
• Training and developing new hires.
• Manages multiple departments/staff and assures all issues are addressed and patients are registered appropriately without delay.
• Provides clear communication and expectations for staff around KPI s and goals.
• Operates with a high degree of autonomy and authority while working within the framework of RWJBH philosophy and policies.

Qualifications/Requirements:

• Bachelor s Degree required
• Minimum of 3 years in management/leadership role required
• Knowledge in all aspects of registration, Non-Federal and Federal billing regulations, and state programs such as Charity Care required
• Medical terminology and computer skills required