Director of Outreach (Administrator I) / Student Affairs

California State University   •  

San Bernardino, CA

Industry: Education


5 - 7 years

Posted 32 days ago


California State University, San Bernardino is a preeminent center of intellectual and cultural activity in Inland Southern California. Opened in 1965 and set at the foothills of the beautiful San Bernardino Mountains, the university serves more than 20,000 students each year and graduates about 4,000 students annually. The "value added" by a CSUSB education ranks in the top 4 percent in the nation, according to the Collegiate Learning Assessment. CSUSB reflects the dynamic diversity of the region and has the most diverse student population of any university in the Inland Empire, and it has the second highest African American and Hispanic enrollments of all public universities in California. Seventy percent of those who graduate are the first in their families to do so. The university offers more than 70 traditional baccalaureate and master's degree programs, education credential and certificate programs, and a doctoral program.

"Please attach a cover letter, resume (or curricula vitae) and diversity statement. The diversity statement may include your interpretation of diversity, inclusion, gender equity and must include specific examples of how your educational/professional experiences, background/philosophy has prepared you for the role you are applying for at California State University, San Bernardino. (Maximum 250 words)"

Under the general supervision of the Assistant Vice President of Admissions, Outreach & Transition, the Director of Outreach will Provide leadership in the area of outreach and applicant support in the Office of Admissions, Outreach and Transition.
Incumbent will hire, train, evaluate and supervise full-time and part-time professional and paraprofessional staff members in Recruitment, Outreach and Counseling.
Sets expectations and schedules for recruitment events, fairs, high school and community college visits, works to develop new community and school partnerships to support the ongoing work of recruiting and enrolling first year and transfer students to CSUSB and guides professional development of staff and student paraprofessionals.
Provides on-going feedback, completes regular performance reviews and ensures team members have the resources needed to carry out their daily responsibilities.
Steps in to manage work for team members when individuals are on extended leave by reassigning work or taking on projects as needed by the overall work of the office.
Partners with the AVP on the identification of and application to grant programs, which could support Outreach activities.
Reviews and manages budget requests for all recruitment and Outreach Activities.
Strategic Recruitment planning.
Assures that needs of local, service and non-local area recruitment are being met by assigning staff and department resources to events, activities and territories.
Supports the Transfer Initiatives and First Year & Special Populations teams in their unique needs in the recruitment and admission of students to CSUSB.
Works to build a pipeline of underrepresented students to CSUSB through community partnerships and other strategic relationships including grant activities.
Builds a program for transfer student yield and works with staff and community college partners to encourage participation in and completion of associates degree for transfer pathways.
Works with the AVP to develop recruitment strategies for out of local and out of state students.
Oversight of the strategic prospect communications plan.
Collaborates with Strategic Communications on large scale pieces and manages a student graphic designer to create materials for specific programs as needed. Assures that brand standards are met and that budget is allocated appropriately for additional materials, recruitment items and CSUSB giveaways for counselors, students and other critical campus partners.
Maintains the prospective and admitted student communications flow, including prospective, admitted and yield communications, tele-counseling and social media campaigns.
Build a prospective student pipeline through strategic name purchases, outreach events to high school sophomores and juniors and identifying new markets for CSUSB to engage with for recruitment of students.
Create and distribute a monthly newsletter to counseling partners at high schools and colleges throughout the CSUSB service area, across the state of California and around the United States.
Develop and maintain strong working relationships with recruitment and transfer teams throughout the CSU, UC and local community colleges and Private Universities.
Performs other duties as assigned.

Required Education and Experience:
Master's degree in College Student Personnel, Higher Education Administration, Counseling, or closely related field.
A minimum of 5-8 years of progressively responsible experience in admission and student recruitment.
Experience in administration, budget management, advising student groups, management/supervision, assessment, and project management.
Demonstrated experience supervising, developing, and motivating a large and diverse professional and student staff team.
Experience working with diverse student populations.
Demonstrated experience with crisis management skills, including problem-solving and critical thinking.
Ability to manage multiple collaborative projects and systems simultaneously.
Excellent organizational skills and the ability to work independently.
Strong interpersonal, analytical, oral, and written communication skills.
Ability to occasionally work evenings and weekends.

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

The person holding this position is considered a `mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

California State University, San Bernardino is an Affirmative Action/Equal Opportunity Employer. We consider qualified applicants for employment without regard to race, religion, color, national origin, ancestry, age, sex, gender, gender identity, gender expression, sexual orientation, genetic information, medical condition, disability, marital status, or protected veteran status.

This position may be "Designated" under California State University's Conflict of Interest Code. This would require the filing of a Statement of Economic Interest on an annual basis and the completion of training within 6 months of assuming office and every 2 years thereafter. Visit the Human Resources Conflict of Interest webpage link for additional information:

This position adheres to CSU policies against Sex Discrimination, Sexual Harassment, and Sexual Violence, including Domestic Violence, Dating Violence, and Stalking. This requires completion of Sexual Violence Prevention Training within 6 months of assuming employment and on a two-year basis thereafter. (Executive Order 1096)

Job ID: 2018-01018