Human Resource Management 3.1 Provides leadership to management and staff that offers job satisfaction, performance recognition, and stimulates innovative thinking. 3.2 Ensures that management, staff and clinicians understand their roles in accomplishing objectives. Establishes expectations for performance and holds individuals responsible for achieving them. 3.3 In collaboration with key Vice President and HR, ensures the efficacy of systems/ processes to recruit, retain, and develop a high performance team . 3.4 Ensures staff productivity by maximizing efficiency and workflow patterns as well as monitoring and controlling turnover. 3.5 Structures the integration of progressive change and conflict management. 3.6 Creates a workplace climate that ensures respect, teamwork, open communication, and professional recognition among a diverse workforce. 4.0 Excellence in Service and Clinical Quality 4.1 Develops and implements service standards to meet patient and other customer definitions of excellence. 4.2 Identifies and analyzes trends across services in customer satisfaction and patient experience, quality outcomes, and cost using data to guide change in practices. 4.3 Models and ensures that Managers and staff effectively uphold a customer service orientation to meet expectations of patients and internal and external customers. 4.4 Ensures confidentiality of patient, staff, and appropriate management data and delivers immediate and certain consequences when confidentiality is compromised. 5.0 Organizational Leadership 5.1 Promotes GHS to all constituencies by interpreting and communicating GHS? mission and values, and acting as a loyal and informed spokesperson. 5.2 Identifies opportunities and effectively manages collaboration with other departments and staff. 5.3 In the spirit of collaboration, promotes the visibility of Team/Division leadership throughout the organization. 5.4 Provides the vision and manages a positive learning environment within their AOR, collaborating with academic programs, while ensuring patient safety. 5.5 Identifies areas for self-development and actively seeks opportunities and resources to meet developmental objectives.
Key Interfaces The Director interacts primarily with the following externalinterfaces:
The Director interacts secondarily with the following externalinterfaces:
- Non-GLHS clinicians and organizations
- Educational and Regulatory Organizations
- Charitable Organizations
- General Public
The Director interacts primarily with the following internalinterfaces:
- Team/Division Managers
- Vice President
- Other Functional Directors and Department Chairs
The Director interacts secondarily with the following internalinterfaces:
- AOR Staff
- Administrative Officers
- Clinical Advisors
- Other System Staff
Decision Making Authority & Responsibility
The Director has the authority to formulate and execute AOR vision, objectives, and strategies consistent with the System’s mission, vision and goals. This person determines which resources are needed and facilitates the acquisition of additional resources where indicated.
The Director has the authority to advocate change in AOR processes and systems to ensure optimal, cost effective health care delivery. This individual facilitates the resolution of management, clinician, and policy issues within agreed upon organizational financial and regulatory limits. The Director makes recommendations for and oversees the enforcement of policy, as well as makes recommendations for changes to AOR leadership. The person in this position coaches, monitors, and documents management performance, makes recommendations for compensation strategy and promotion, and supports the physician recruitment process for their AOR. The Director represents Gundersen Lutheran Health System and their Team/Division within the System and in the external community.
Scope of the Job Age Specific Population Served: Nonage Specific (N/A)
OSHA Category Category III - No employees in this job title have a reasonably anticipated risk of occupational exposure to blood and/or other potentially infectious materials.
Position Qualifications Education and Learning: Required Master's degree in Organizational Development or Human Resources or a related field
Work Experience: Required 5-7 years of experience leading system-level work in a learning, human resources or related area. Proven experience leading and developing others. Desired 1 year Leadership experience in a healthcare environment. Skills and Knowledge: Ability to or Knowledge of... Required Communication excellent oral and written communication skills
communicate with ease on a professional level
make a persuasive, clear presentation of ideas or facts, to both large and small groups of internal and external audiences
Leadership effectively organize own activities and those of a group
problem solve - evaluate, analyze, negotiate and recommend alternatives
modify style and behavioral approach to reach goal
legal and regulatory standards
plan, organize, execute assignments to meet deadlines
reach sound logical conclusions based on information at hand; good judgment
set and achieve goals
establish priorities in accordance with organizational strategic plans and management objectives while meeting deadlines