Director of Operations

Salary commensurate with experience

Join UP! We are lighting the path home, one person at a time.

About Urban Pathways

Since 1975, Urban Pathways has engaged New York City's most vulnerable residents, people on the streets or in areas unfit for human habitation, "lighting the path home, one person at a time." Urban Pathways is a catalyst for transformative change in the lives of unhoused adults, empowering them to discover their inherent strengths and abilities. We provide essential support and foster an environment where individuals can redefine their narratives and become their best selves.

Summary

Reporting to the Program Director, the Director of Operations ensures that the operations of the facility including maintenance, repair, fire safety, kitchen operations, and security comply with regulatory agency policies and procedures. The Director of Operations works in collaboration with the Director of Social Services and clinical staff to ensure the safety of all clients. He/she supervises all operations staff.

Responsibilities:

Program/Facilities

• Manages and ensures that performance-based incentives and all other operations-related goals of the program are met effectively.
• Oversees implementation of organizational and program policies and procedures.
• Manages the operations team including operations supervisor(s), kitchen, maintenance, and security, and provides strong leadership.
• Meets weekly with all direct reports for individual supervision.
• Oversees all security staff.

• Ensure all fire safety guidelines are executed and documented as required.
• Ensures security guards perform building security and inspection rounds.
• Ensures security guards monitor resident behavior, medication, and other related activities.
• Assists in monitoring resident/client medication as required.
• Ensures medication delivery is properly documented in the appropriate log book in the absence of social service staff, as mandated by the program.

• Oversees all maintenance staff.

• Ensures all operations equipment and appliances are in good working order.
• Provides recommendations for repair, upgrade, or replacement.
• Monitors cleanliness and maintenance of the facility.
• Ensures work orders and requests for repairs are completed in a timely manner.
• Oversees and maintains the building's plumbing, heating, cooling electrical, telephone, and safety/emergency systems.
• Oversees and approves work orders and requests for repairs.
• Monitors key and lock changes for residents and staff as needed.
• Maintains computerized work order and violation monitoring systems.
• Develop preventive maintenance programs for all buildings and systems.
• Develop a routine maintenance schedule and ensure that it is adhered to.

• Oversees all kitchen staff.

• Ensures all operations equipment and appliances are in good working order and provides recommendations for repair, upgrade or replacement.
• Ensures site menus comply with all Urban Pathways and regulatory and funding agency regulations, policies, and procedures.
• Oversees kitchen operations, and food ordering, and monitors kitchen supply and food inventories and orders.
• Ensures kitchen area and equipment are kept in a clean and sanitary manner.

• Oversees implementation of and compliance with Urban Pathways' Key Control policy and procedures.
• Oversees implementation of and compliance with Urban Pathways' Closed-Circuit Television (CCTV) Monitoring and Recording of Public Areas for safety and security purposes.
• Monitors maintenance of facility, and ensures compliance with health, safety, fire codes, and all other Urban Pathways and regulatory/funding agency requirements.
• Represents Urban Pathways and resolves facility violations.
• Ensure proper implementation of all inventory controls as required.
• Participates in the development of Urban Pathways program policies and procedures.
• Oversees client/resident relocations as needed.
• Facilitates inspections and maintains all safety equipment in good working order.
• Works closely with the Program Director to manage emergency situations.
• Operates program vehicle as required.
• Is on call to address emergency needs on a twenty-four-hour basis.

Administrative

• Completes, submits and maintains timely and accurate statistical and other reports mandated by Urban Pathways, regulatory, and funding agencies.
• Prepares and monitors staffing schedules according to program needs and Urban Pathways and contractual requirements.
• Assesses, coordinates and facilitates staff training.
• Ensures timely evaluations of operation staff and identifies areas for improvement and corrective actions as needed.
• Monitors performance and maintains warranties on all contracted services.
• Provide back-up administrative coverage in the absence of the Program Director and/or Director of Social Service as appropriate.
• Monitors and ensures the accuracy of employee timekeeping and payroll systems.
• Collaborates with the Program Director and Human Resources to recruit, hire, and onboard new program staff.
• Ensures that client activities and incident reporting in AWARDS and other web-based applications are accurate and timely.
• Takes an active role in the incident, investigation documentation, and reporting.
• Ensures accountability in the purchasing of supplies and keeps expenditures within budgetary limitations.
• Oversees/prepares submission of all necessary purchase orders and checks requests.

Community Relations

• Develops and maintains ongoing relationships with community services and resources.
• Represents Urban Pathways at governmental, community or agency meetings as required.

Communication

• Communicates verbally and in writing in a professional manner at all times.
• Facilitates/attends staff meetings, training, and supervisory sessions.
• Responds to all communications including telephone, email, and other oral and written inquiries in a timely manner.

Performs all other duties as assigned and as required.

Qualifications

Education and Experience

• High School Diploma / GED or equivalent is required. Some colleges are preferred.
• Minimum of three years of building operations and security experience with at least two years of supervisory experience, preferably in a social service facility.
• Experience with the homeless, persons with mental health conditions, and substance abuse populations preferred.

Skills

• Strong computer skills and knowledge of Microsoft Office (e.g. Word, Outlook, Excel, etc.). Knowledge of web-based applications for building maintenance and operations.
• Strong written and verbal communication skills.
• Strong problem-solving skills and resourcefulness.
• Plumbing, heating, carpentry, and electrical experience and ability to perform routine repairs.

Other

• May be required to work a flexible schedule including weekends, holidays, and late evenings.

Licenses

• Coordinator of Fire Safety and Alarm Systems in Homeless Shelters - F 80 or ability to obtain within three months of employment based on program needs.
• Fire Safety Certificate - ability to obtain within six months.
• First Aid, CPR, AED - ability to obtain within three months.
• Valid Security Guard License.
• Valid Driver's License with a clean driving record.
• Food Handler certification is a plus.

Physical Capabilities

• Ability to lift at least 50 pounds and walk, stand, push or pull, climb stairs and ladders frequently. Bend, carry, goods including furniture, supplies, and equipment.
• All programs require fieldwork and the use of public transportation.

Urban Pathways offers a comprehensive benefits package designed to support the well-being and professional growth of our employees.

These benefits include:

• Healthcare Coverage: Medical, dental, and vision insurance plans to keep you and your family in good health.
• Retirement Savings: A 403(b) plan and a 401(a) with employer annual contribution to help you plan for a secure financial future.
• Paid Time Off: Generous paid time off, including vacation, holidays, and personal days.
• Professional Development: Opportunities for continuous learning and professional development to enhance your skills and advance your career.
• Flexible Work Arrangements: Work-life balance is important to us, and we offer flexible work arrangements to accommodate your needs.
• Wellness Programs: Employee wellness programs, including fitness initiatives and mental health support.
• Employee Assistance Program (EAP): Confidential counseling and support services for personal or work-related issues.
• Employee Recognition: Recognition programs to celebrate and reward outstanding contributions.